Characterizations of Online Harassment: Comparing Policies Across Social Media Platforms
Characterizations of Online Harassment: Comparing Policies Across Social Media Platforms
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在线骚扰的特征：跨社交媒体平台的政策比较
DOI：
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发表时间：
2016
期刊：
影响因子：
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通讯作者：
Casey Fiesler
中科院分区：
文献类型：
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作者：
Jessica A. Pater;Moon K. Kim;Elizabeth D. Mynatt;Casey Fiesler
网络空间的骚扰日益成为公众讨论和关注的一部分。网络欺凌、仇恨言论和美化自我伤害等普遍存在的问题凸显了网络骚扰的广度和深度。在这项研究中，我们对15个社交媒体平台的管理政策进行了内容分析，因为它们与骚扰（自己和/或社区成员）和其他相关行为有关。我们发现，在特定平台的政策如何描述骚扰方面存在惊人的不一致。此外，这些政策如何规定对骚扰的反应，从温和的谴责到执法部门的参与，不一而足。最后，基于我们的分析和发现，我们讨论了利用在线社区的力量来制定问题行为规范的潜力。
Harassment in online spaces is increasingly part of public debate and concern. Pervasive problems like cyberbullying, hate speech, and the glorification of self-harm have highlighted the breadth and depth of harassment taking place online. In this study we conduct a content analysis of the governing policies for fifteen social media platforms as they relate to harassment (of oneself and/or of community members) and other associated behaviors. We find that there is a striking inconsistency in how platform-specific policies depict harassment. Additionally, how these policies prescribe responses to harassment vary from mild censuring to the involvement of law enforcement. Finally, based on our analysis and findings, we discuss the potential for harnessing the power of the online communities to create norms around problematic behaviors.