Preventing workplace incivility, lateral violence and bullying between nurses A narrative literature review.
Preventing workplace incivility, lateral violence and bullying between nurses A narrative literature review.
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DOI：
10.23750/abm.v88i5-s.6838
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发表时间：
2017-11-30
期刊：
影响因子：
--
通讯作者：
Rasero L
中科院分区：
文献类型：
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作者：
Bambi S;Guazzini A;De Felippis C;Lucchini A;Rasero L
导读：根据现有文献，工作场所的不文明行为，护士之间的横向暴力和欺凌现象普遍存在。它们对护士和医疗机构的负面影响和结果已经得到了很好的描述。然而，真正的主动和被动的行动来管理这些问题，似乎很少被认识和调查。目的：总结关于预防个人和集体对工作场所不文明行为、横向暴力和护士之间欺凌行为的反应的国际研究结果。方法：采用叙述性文献复习法。结果：本综述共纳入7篇原创论文。执行零容忍政策和被动传播有关这些现象的信息显然是无效的。结论：数量有限的基于证据的研究和干预措施的类型（主要是教育性的，而不是团队建设项目和自信的沟通）表明有效性不足，而且缺乏科学的循证支持。不同的作者提出了找到创新和“创造性”解决方案来面对这些问题的必要性。
Introduction: according to available literature workplace incivility, lateral violence and bullying among nurses are widely diffused. Their negative consequences and the outcomes on nurses and healthcare organizations have been well described. However, real pro-active and reactive actions to manage these issues, seem to be poorly recognized and investigated. Aim: to summarize the results of international studies regarding the prevention of individual and collective reactions towards workplace incivility, lateral violence, and bullying between nurses. Methods: a narrative literature review was performed. Results: 7 original papers were included in this review. The implementation of zero tolerance policies and passive dissemination of information about these phenomena showed to be clearly ineffective. Conclusions: The limited number of evidence based studies and the typologies of interventions (mainly educational rather than team building programs and assertive communication) show inadequate effectiveness plus a lacking in the scientific evidence-based support. The need to find out innovative and “creative” solutions to face these problems has been suggested by different authors.