How are compassion fatigue, burnout, and compassion satisfaction affected by quality of working life? Findings from a survey of mental health staff in Italy.
How are compassion fatigue, burnout, and compassion satisfaction affected by quality of working life? Findings from a survey of mental health staff in Italy.
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DOI：
10.1186/s12913-017-2726-x
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发表时间：
2017-11-21
影响因子：
2.8
通讯作者：
Amaddeo F
中科院分区：
文献类型：
--
作者：
Cetrano G;Tedeschi F;Rabbi L;Gosetti G;Lora A;Lamonaca D;Manthorpe J;Amaddeo F
工作生活质量包括自主性、信任、人机工程学、参与、工作复杂性和工作与生活平衡等要素。本研究的主要目的是调查工作生活质量是否以及如何影响心理健康从业者的Comprehensive Fatigue，Burnout和Comprehensive Satisfaction。在三个意大利精神卫生部门工作的工作人员完成了职业生活质量量表，测量Companion疲劳，倦怠和Companion满意度，以及工作生活质量问卷。后者用于收集社会人口统计数据、职业特征和13项工作生活质量指标。采用控制其他变量的多重回归来预测同情疲劳、倦怠和同情满足感。完成了400份问卷。在双变量分析中，经历更多的人体工程学问题，感知未来的风险，工作对生活的影响更大，信任程度较低，会议质量感知较差。多变量分析表明：（a）工效学问题和工作对生活的影响预测了更高水平的Comparative Fatigue和Burnout：（B）生活对工作的影响与Comparative Fatigue和更低水平的信任和对未来更多风险的感知有关，只有Burnout。（c）认为会议的质量、培训的需要以及认为未来没有风险，这些都预示着公司的满意度较高。为了提供充分的心理健康服务，服务提供者需要为其雇员提供充分的人体工程学条件，特别注意时间压力。与管理层和团队内部建立信任关系也至关重要。培训和会议是其他潜在改进的重要目标。此外，对未来的不安全感应该得到解决，因为它会影响倦怠和Comprehensive满意度。最后，需要考虑减少可能的工作与生活冲突的策略。
Quality of working life includes elements such as autonomy, trust, ergonomics, participation, job complexity, and work-life balance. The overarching aim of this study was to investigate if and how quality of working life affects Compassion Fatigue, Burnout, and Compassion Satisfaction among mental health practitioners. Staff working in three Italian Mental Health Departments completed the Professional Quality of Life Scale, measuring Compassion Fatigue, Burnout, and Compassion Satisfaction, and the Quality of Working Life Questionnaire. The latter was used to collect socio-demographics, occupational characteristics and 13 indicators of quality of working life. Multiple regressions controlling for other variables were undertaken to predict Compassion Fatigue, Burnout, and Compassion Satisfaction. Four hundred questionnaires were completed. In bivariate analyses, experiencing more ergonomic problems, perceiving risks for the future, a higher impact of work on life, and lower levels of trust and of perceived quality of meetings were associated with poorer outcomes. Multivariate analysis showed that (a) ergonomic problems and impact of work on life predicted higher levels of both Compassion Fatigue and Burnout; (b) impact of life on work was associated with Compassion Fatigue and lower levels of trust and perceiving more risks for the future with Burnout only; (c) perceived quality of meetings, need of training, and perceiving no risks for the future predicted higher levels of Compassion Satisfaction. In order to provide adequate mental health services, service providers need to give their employees adequate ergonomic conditions, giving special attention to time pressures. Building trustful relationships with management and within the teams is also crucial. Training and meetings are other important targets for potential improvement. Additionally, insecurity about the future should be addressed as it can affect both Burnout and Compassion Satisfaction. Finally, strategies to reduce possible work-life conflicts need to be considered.
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影响因子：
4.7
作者：
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通讯作者：
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影响因子：
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影响因子：
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作者：
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影响因子：
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通讯作者：
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