Merely a Conventional ‘Diffusion’ Problem? On the Adoption Process of Anki Vector
Merely a Conventional ‘Diffusion’ Problem? On the Adoption Process of Anki Vector
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只是一个传统的“扩散”问题吗？Anki Vector 的采用过程
DOI：
10.1109/ro-man50785.2021.9515369
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发表时间：
2021
期刊：
影响因子：
--
通讯作者：
Christiana Tsiourti
中科院分区：
文献类型：
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作者：
A. Weiss;A. Pillinger;Christiana Tsiourti
经验证据表明，第一波用于私人家庭的商用社交机器人注定会失败。机器人初创企业倒闭，长期实地试验的参与者在几周后拒绝使用这些机器人。我们在七个月的时间里进行了一项家庭研究，在此期间，商业上可用的Anki Vector机器人被引入到八个人口统计学上不同的私人家庭，供参与者免费使用。该研究旨在了解拥有Vector的哪些因素是长期相关的，即使参与者没有可持续地将机器人融入他们的日常生活。我们使用家用机器人生态学（通过对真空清洁机器人的研究开发）对通过六次家庭访问收集的数据进行定性分析，并将结果与以前对真空清洁机器人的研究进行比较。我们的研究结果显示了主观感知和期望的重要性，这些感知和期望包括社交伴侣机器人是什么，它们如何工作，以及它们能做什么或不能做什么。由于缺乏可感知的实际利益以及享乐和社会收益的下降，参与家庭没有可持续地将Vector融入他们的日常生活。根据我们的研究结果，我们得出结论，个人伴侣机器人的采用过程略有不同的功能真空清洁机器人，但可能不会有很大的不同，从技术采用过程中一般。
Empirical evidence suggests that the first wave of commercially available social robots for private homes was doomed to fail. Robot start-ups shut down and participants in long-term field trials refused to use these robots after only weeks. We conducted a household study over the course of seven months, during which the commercially available Anki Vector robot was introduced to eight demographically diverse private homes for participants’ free use. The study aimed to understand which factors of owning Vector were relevant in the long-term, even if the participants did not sustainably integrate the robot into their daily lives. We used Domestic Robot Ecology (developed through studies on vacuum cleaning robots) to qualitatively analyse data collected through six household visits and compare the results with previous research on vacuum cleaning robots. Our results show the significance of subjective perceptions and expectations for what social companion robots are, how they work, and what they are or are not capable of doing. Due to a lack of perceived practical benefits and the decline of hedonic and social gain, the participating households did not sustainably integrate Vector into their daily lives. Based on our findings, we conclude that the adoption process of personal companion robots slightly differs from that of functional vacuum cleaning robots but may not differ substantially from technology adoption processes in general.