Service innovation through social robot engagement to improve dementia care quality
Service innovation through social robot engagement to improve dementia care quality
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DOI：
10.1080/10400435.2016.1171807
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发表时间：
2017-01-01
影响因子：
1.8
通讯作者：
Khanh Nguyen
中科院分区：
文献类型：
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作者：
Chu, Mei-Tai;Khosla, Rajiv;Khanh Nguyen
机器人等辅助技术已被证明在社会环境中非常有用，并且可以改善痴呆症患者 (PwD) 的生活质量。本研究旨在展示澳大利亚住宅护理机构中两个社交机器人和残疾人之间的互动如何提高护理质量。研究方法采用观察方法来发现机器人与残疾人互动过程中的行为模式。这项观察性研究旨在探索以下方面的改进：(1) 接近社交娃娃脸机器人 (AR)，(2) 体验与机器人互动的乐趣 (P)，(3) 与机器人互动 (IR)，以及 (4) 与他人互动 (IO)。研究结果表明，社交机器人可以通过感官丰富、积极的社交参与和娱乐来提高对残疾人的转移治疗服务价值。对 139 名残疾人在 5 年内的超过 11,635 种行为反应（例如面部表情和手势）进行了编码，以便确定残疾人与名为 Sophie 和 Jack 的两个社交机器人之间的互动有效性。结果表明，这些创新的社交机器人可以提高痴呆症患者的护理质量。
Assistive technologies, such as robots, have proven to be useful in a social context and to improve the quality of life for people with dementia (PwD). This study aims to show how the engagement between two social robots and PwD in Australian residential care facilities can improve care quality. An observational method is adopted in the research methodology to discover behavioural patterns during interactions between the robots and PwD. This observational study has undertaken to explore the improvement arising from: (1) approaching social baby-face robots (AR), (2) experiencing pleasure engaging with the robots (P), (3) interacting with the robots (IR), and (4) interacting with others (IO). The findings show that social robots can improve diversion therapy service value to PwD through sensory enrichment, positive social engagement, and entertainment. More than 11,635 behavioral reactions, such as facial expressions and gestures, from 139 PwD over 5 years were coded, in order to identify the engagement effectiveness between PwD and two social robots named Sophie and Jack. The results suggest that these innovative social robots can improve the quality of care for people suffering from dementia.