Making a Makerspace: Designing User Services to Serve Designing Users
Making a Makerspace: Designing User Services to Serve Designing Users
复制标题
打造创客空间：设计用户服务来服务设计用户
DOI：
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发表时间：
2016
期刊：
影响因子：
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通讯作者：
Owen G. McGrath
中科院分区：
文献类型：
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作者：
Owen G. McGrath
随着高等教育机构建立和运营创客空间，在决定如何处理空间和提供服务的规划和设计方面出现了重要的选择和挑战[1,2]。本文着眼于在一些传统教学环境（如图书馆学习区、教室和计算机实验室）转型的背景下，以创客为中心的空间和支持的发展经验。此转换的最重要的计划阶段包括一年的服务设计计划，该计划由以用户为中心的设计原则构成。由此产生的服务、空间布局、技术选择和提供的培训都是考虑到大学新设计导向的课程和对自己动手（DIY）创意的普遍兴趣。本文的目标包括：1)解释服务设计过程和围绕在新设置中支持哪些活动所做的关键决策；2)描述在这些环境中发展可持续服务模式的问题和挑战；3)讨论在发展管理和运营这些新空间和服务的工作人员的专业知识和能力方面吸取的经验教训。
As higher education institutions set up and run makerspaces, important choices and challenges arise in deciding how to approach the planning and design of both the spaces and the services to be offered [1,2]. This paper looks at the experience of growing maker-centric spaces and support in the context of transforming some traditional teaching and learning settings (e.g., library study areas, classrooms, and computer labs). The all-important planning phase for this transformation included a year-long service design initiative structured by user-centered design principles. The resulting services, layouts of the spaces, and choice of technology and training offered are informed both by consideration of a new design oriented curriculum at the university and a general interest in creative do-it- yourself (DIY) creativity. The goals of this paper include: 1) explaining the service design process and key decisions made around what activities to support in the new settings; 2) describing issues and challenges for developing sustainable service models in these settings; and 3) talking about lessons learned in developing the staff expertise and capacity to manage and operate these new spaces and services.