Prevalence of and risk factors for burnout and occupational stress among couriers: A systematic review
Prevalence of and risk factors for burnout and occupational stress among couriers: A systematic review
复制标题
快递员职业倦怠和职业压力的患病率和危险因素：系统评价
DOI：
10.1101/2021.11.09.21266103
复制
发表时间：
2021
期刊：
影响因子：
--
通讯作者：
Wei H
中科院分区：
文献类型：
--
作者：
Wei H
目的：职业倦怠的特点是高要求，低控制，缺乏支持，这意味着工作倦怠是一个严重的问题。职业倦怠对安全性、绩效、离职率和工作投入有负面影响。本文旨在回顾现有关于快递员职业倦怠水平和危险因素的证据。设计系统综述和叙述综合主要和次要结局指标职业倦怠，危险因素。英文数据库包括MEDLINE、EMBASE、PsycINFO、科克伦图书馆、Web of Science（Core Collection）、Open Science Framework和Google Scholar。中文数据库包括CNKI，万方数据，中国医学和CQVIP.ResultsThe搜索产生了9篇论文，其中8个研究中国快递和马来西亚。其中两本以英文出版，七本以中文出版。7项研究报告了中度到高度的倦怠，例如1-5量表的平均得分为2.45，0-7量表的平均得分为4.02，总分在15到75之间的平均得分为49。研究结果表明，职业倦怠与低收入、工作压力、身体需求、情感需求和组织约束有关。部分研究者还测量了工作资源、决策自由度、社会支持和组织支持等因素对工作压力对职业倦怠的负向影响。个体的心理过程，如情绪调节和心理授权也在改善或加剧倦怠中发挥作用。不同的社会人口群体，如年龄，收入和婚姻状况.ConclusionsJob倦怠的水平也有显着差异快递员之间的中度到高度，但有一个缺乏文学的英语。目前缺乏预防或减少职业倦怠的干预措施，但可能包括增加工作自主权和提供更多的组织支持。CRD 42021247644本研究的优势和局限性考虑到中国在全球电子商务中的重要性，采用全面的检索策略对英文和中文的出版物进行综述。研究的结果指标已明确定义和引用。综述遵循系统性综述和荟萃分析报告指南的首选报告项目，但由于纳入研究的异质性，进行荟萃分析没有意义。
ObjectivesCourier jobs are characterised as high demand, low control with lack of support, meaning that job burnout is a serious concern. Burnout could have negative influences on safety, performance, turnover and work engagement. This paper aims to review existing evidence about the level of and risk factors for burnout among couriers.DesignSystematic review and narrative synthesisPrimary and secondary outcome measuresBurnout, risk factorsThe review followed PRISMA to search studies published in English and Chinese. English databases included MEDLINE, EMBASE, PsycINFO, Cochrane Library, Web of Science (Core Collection), Open Science Framework and Google Scholar. Chinese databases included CNKI, WANFANG data, Sino Med and CQVIP.ResultsThe search yielded nine papers, of which eight studied Chinese couriers and one Malaysian. Two of them were published in English language and seven were published in Chinese. Seven studies reported moderate to high levels of burnout, such as mean scores of 2.45 on a 1-5 scale, 4.02 on a 0-7 scale, and 49 where the total score is between 15 and 75. The included studies demonstrated that burnout is associated with low income, work stress, physical demands, emotional demands and organizational constraints. Some of them also measured factors that ameliorate the negative effect of work stress on burnout, such as job resources, decision latitude, social support and organizational support. Individual psychological processes, such as emotional regulation and psychological empowerment also play a role in ameliorating or exacerbating burnout. Level of burnout also varies significantly among different socio-demographic groups, such as age, income and marital status.ConclusionsJob burnout is moderate to high among couriers, but there is a dearth of literature in the English language. Interventions to prevent or reduce burnout are currently lacking but could include increasing job autonomy and offering more organizational support.PROSPEROregistration number: CRD42021247644Strengths and limitations of this study▸Given the importance of China in global e-commerce, comprehensive search strategies were employed to review publications in both English and Chinese languages▸Outcome measures investigated have been clearly defined and referenced.▸This review followed the Preferred Reporting Items for Systematic Reviews and Meta-Analyses reporting guideline.▸However, due to the heterogeneity of included studies, it was not meaningful to perform meta-analysis.