Governance of new product development and perceptions of responsible innovation in the financial sector: insights from an ethnographic case study
Governance of new product development and perceptions of responsible innovation in the financial sector: insights from an ethnographic case study
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DOI：
10.1080/23299460.2014.882552
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发表时间：
2014-01
影响因子：
3.9
通讯作者：
Keren Asante;R. Owen;Glenn Williamson
中科院分区：
文献类型：
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作者：
Keren Asante;R. Owen;Glenn Williamson
我们描述了一家全球资产管理公司进行的一项人种学研究，旨在了解新产品开发 (PD) 的流程和治理以及对负责任创新的看法。我们观察到创新是渐进式的，具有结构清晰的治理阶段门控模型，涉及众多内部和外部参与者，该模型由监管框架构成并由小型 PD 团队协调。负责任的创新主要是在创新时考虑客户的需求以及对运营、法律、监管和声誉风险的理解。员工认为该公司本质上具有谨慎的文化，认为向市场带来破坏性产品的可能性很低。我们的结论是，观察到的阶段门控架构作为系统嵌入更广泛框架的新兴负责任创新概念的机制提供了相当大的范围。
We describe an ethnographic study within a global asset management company aimed at understanding the process and governance of new product development (PD) and perceptions of responsible innovation. We observed innovation to be incremental, with a clearly structured stage gating model of governance involving numerous internal and external actors that was framed by regulation and coordinated by a small PD team. Responsible innovation was framed largely in terms of considering client needs when innovating and the understanding of operational, legal, regulatory and reputational risks. Staff perceived the company as having an inherently cautious culture, where the probability of bringing something destructive to market was perceived as being low. We conclude that the observed stage gating architecture offers considerable scope as a mechanism for systematic embedding of more broadly framed, emerging concepts of responsible innovation.