Text Message Reminders of Appointments: A Pilot Intervention at Four Community Mental Health Clinics in London
Text Message Reminders of Appointments: A Pilot Intervention at Four Community Mental Health Clinics in London
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DOI：
10.1176/appi.ps.201100211
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发表时间：
2012-02-01
影响因子：
3.8
通讯作者：
Kravariti, Eugenia
中科院分区：
文献类型：
--
作者：
Sims, Hannah;Sanghara, Harpreet;Kravariti, Eugenia
目的：遗忘通常被认为是错过心理健康预约的一个原因。作者在伦敦的四家社区心理健康诊所检查了短信服务（SMS）或短信提醒对出席预约的影响。方法：对2008年3 ~ 6月（648例）、2009年（1081例）和2010年（1088例）的门诊就诊情况进行统计。2009年和2010年，提醒短信分别在预约前7天和5天、7天和3天发出；2008年样本中的患者没有收到提醒信息。在样本期间，通过使用多元逻辑回归分析和调整社会人口统计学和临床混杂因素来比较预约出勤率。结果：错过的预约在2008年占预约的36%，2009年占26%，2010年占27%。在2008年和2009年的样本中，不合格出勤率的相对风险降低了28%，在2008年和2010年的样本中降低了25%。2009年和2010年样本的出勤率明显高于2008年样本(p
Objective: Forgetting is commonly stated as a reason for missing mental health appointments. The authors examined the effect of short message service (SMS), or text message, reminders on the attendance of appointments at four community mental health clinics in London. Methods: Attendance of outpatient appointments roughly between March and June of 2008 (N=648), 2009 (N=1,081), and 2010 (N=1,088) was examined. Reminder messages were sent seven and five days before an appointment in 2009 and seven and three days before an appointment in 2010; patients in the 2008 sample received no reminder messages. Appointment attendance during the sample periods was compared by using multiple logistic regression analysis and adjusting for sociodemo-graphic and clinical confounders. Results: Missed appointments accounted for 36% of appointments in 2008, 26% of appointments in 2009, and 27% of appointments in 2010. The relative risk reduction in failed attendance was 28% between the 2008 and 2009 samples and 25% between the 2008 and 2010 samples. Attendance rates were significantly higher for the 2009 and 2010 samples than for the 2008 sample (p