Burnout and the Quantified Workplace: Tensions around Personal Sensing Interventions for Stress in Resident Physicians.
Burnout and the Quantified Workplace: Tensions around Personal Sensing Interventions for Stress in Resident Physicians.
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DOI：
10.1145/3555531
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发表时间：
2022-11-01
影响因子：
--
通讯作者：
Choudhury, Tanzeem
中科院分区：
文献类型：
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作者：
Adler, Daniel A;Tseng, Emily;Choudhury, Tanzeem
最近的研究已经探索了通过个人感知来管理工作场所压力的计算工具，这是一种测量范式，其中从包括智能手机，可穿戴设备和个人电脑在内的技术中收集行为数据流。随着这些工具的发展，人们开始探讨如何适当地实施这些工具，以改善工人的福祉。在这项研究中，我们探讨了这一命题，通过形成性访谈，然后围绕测量在美国居民医生计划的倦怠设计挑衅。居民和他们的监督主治医生被提交了一个中等保真度的仪表板模型，提供居民睡眠，活动和工作时间的行为数据;居民倦怠水平的自我报告数据;和一个免费的文本框，居民可以进一步了解他们的幸福。我们的研究结果揭示了如何最好地衡量工作场所的幸福感，工作场所内谁对工人的压力负责，以及这些工具的引入如何重塑工人和工作场所之间适当信息流的边界。最后，我们绘制了未来面对这些紧张局势的工作，以确保利用个人感知来真正改善工人的福祉。
Recent research has explored computational tools to manage workplace stress via personal sensing, a measurement paradigm in which behavioral data streams are collected from technologies including smartphones, wearables, and personal computers. As these tools develop, they invite inquiry into how they can be appropriately implemented towards improving workers' well-being. In this study, we explored this proposition through formative interviews followed by a design provocation centered around measuring burnout in a U.S. resident physician program. Residents and their supervising attending physicians were presented with medium-fidelity mockups of a dashboard providing behavioral data on residents' sleep, activity and time working; self-reported data on residents' levels of burnout; and a free text box where residents could further contextualize their well-being. Our findings uncover tensions around how best to measure workplace well-being, who within a workplace is accountable for worker stress, and how the introduction of such tools remakes the boundaries of appropriate information flows between worker and workplace. We conclude by charting future work confronting these tensions, to ensure personal sensing is leveraged to truly improve worker well-being.