Engagement in HCI: Conception, Theory and Measurement
Engagement in HCI: Conception, Theory and Measurement
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DOI：
10.1145/3234149
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发表时间：
2019-01-01
影响因子：
16.6
通讯作者：
Doherty, Gavin
中科院分区：
文献类型：
--
作者：
Doherty, Kevin;Doherty, Gavin
吸引用户是各种产品和服务设计师的首要任务。了解用户体验的需要促使人们关注整个计算机科学领域的用户参与度。然而，迄今为止，对人机交互和计算机科学研究如何解释和运用这一概念的回顾还很有限。关于其概念、抽象和测量的问题仍然存在。本文对包含 351 篇文章和 102 个定义的语料库的参与进行了系统回顾。我们绘制了参与研究的当前状态，包括概念的不同解释、理论和测量。我们描述了参与生态和设计参与体验的策略，讨论了概念的价值及其与其他术语的关系，并提出了一套未来研究的指导方针和机会。
Engaging users is a priority for designers of products and services of every kind. The need to understand users' experiences has motivated a focus on user engagement across computer science. However, to date, there has been limited review of how Human-Computer Interaction and computer science research interprets and employs the concept. Questions persist concerning its conception, abstraction, and measurement. This article presents a systematic review of engagement spanning a corpus of 351 articles and 102 definitions. We map the current state of engagement research, including the diverse interpretation, theory, and measurement of the concept. We describe the ecology of engagement and strategies for the design of engaging experiences, discuss the value of the concept and its relationship to other terms, and present a set of guidelines and opportunities for future research.