Information and Communication Technologies: Reshaping Voluntary Organizations?
Information and Communication Technologies: Reshaping Voluntary Organizations?
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信息和通信技术：重塑志愿组织？
DOI：
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发表时间：
2000
期刊：
影响因子：
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通讯作者：
John A. Taylor
中科院分区：
文献类型：
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作者：
E. Burt;John A. Taylor
电子网络为非自愿组织带来了创新的希望，因为它们寻求对它们所处的社会、经济和政治领域的深刻变化做出反应。我们对英国的研究表明，志愿组织对核心网络技术和应用程序的掌握程度相对较低，而这些技术和应用程序对于支持组织内部和周围的关键关系的重新配置至关重要。地球之友和撒玛利亚人是这一趋势的例外。对这些组织的个案研究表明，它们正在利用信息和通信技术来重塑内部关系和重新配置外部关系。这些组织围绕智能竞选和智能客户服务进行重新配置的程度受到其长期价值观的影响。
Electronic networking holds the promise of innovation with involuntary organizations as they seek to respond to deep shifts in the social, economic, and political spheres in which they operate. Evidence from our study of U.K. voluntary organizations demonstrates relatively low uptake of the core networking technologies and applications essential to support the reconfiguration of key relationships in and around the organizations. Friends of the Earth and the Samaritans are exceptions to this trend. Case studies of these organizations suggest they are using information and communication technologies to reshape internal relationships and reconfigure relationships externally. The extent to which the organizations are reconfiguring around intelligent campaigning and intelligent client service is tempered by their long-standing values.