Work overload and intimidation: The moderating role of resilience
Work overload and intimidation: The moderating role of resilience
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DOI：
10.1016/j.emj.2018.03.002
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发表时间：
2018-12-01
影响因子：
7.5
通讯作者：
Fernandez-Ferrin, Pilar
中科院分区：
文献类型：
--
作者：
Kimura, Takuma;Bande, Belen;Fernandez-Ferrin, Pilar
工作负担过重是工作中一个关键但尚未得到充分研究的压力源，尤其是对跨国界职位而言。最近的研究强调了对使用恐吓的不同预测因素进行更多研究的必要性，恐吓是一种自信的印象管理策略。本研究以拉撒路的交易理论为基础，假设并考察了一个包含弹性、工作超负荷及其结果的中介调节模型，通过考察销售人员对压力环境的反应使用恐吓以及这一策略与销售人员绩效之间的关系，为组织文献做出贡献。248名员工-主管二人组提供的信息证实了所提出的模型。工作负荷与威胁感呈正相关，工作负荷对威胁感的直接影响取决于员工的韧性水平。最后，恐吓的使用与主管评价的绩效呈负相关。(C)2018爱思唯尔有限公司。保留所有权利。
Work overload is a critical but understudied stressor at work, particularly for boundary-spanning positions. Recent studies have highlighted the need for more research on the identification of different predictors of the use of intimidation, a type of assertive impression management tactic. Relying on Lazarus's transactional theory, this study hypothesized and investigated a mediated moderation model that includes resilience, work overload, and its outcomes.This paper contributes to the organizational literature by examining the use of intimidation by salespeople as a reaction to stressful circumstances and the association between this tactic and salespeople's performance. The information provided by 248 employee-supervisor dyads confirmed the proposed model. Work overload has a positive association with intimidation, and the direct effect of work overload on intimidation depends on the level of an employee's resilience. Finally, the use of intimidation has a negative association with supervisor-rated performance. (C) 2018 Elsevier Ltd. All rights reserved.