Decision making under stress: the role of information overload, time pressure, complexity, and uncertainty
Decision making under stress: the role of information overload, time pressure, complexity, and uncertainty
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DOI：
10.1080/12460125.2020.1768680
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发表时间：
2020-05-29
影响因子：
3.4
通讯作者：
Adya, Monica
中科院分区：
文献类型：
--
作者：
Phillips-Wren, Gloria;Adya, Monica
对人类决策的研究表明，压力加剧了冒险行为，影响了决策质量。由于大多数管理决策都涉及一些压力因素，因此已经提出了诸如决策支持系统（DSS）之类的决策辅助工具来减轻其影响。然而，现有的研究主要关注两个关键的压力源，时间压力和信息过载。在这项研究中，我们建议，一个整体的理解压力下的决策（DMUS），以提高决策支持，一个更具包容性的压力源和心理经验的压力决策的基础上，必须检查。本文重点介绍一类压力源（两个确定），我们称之为“决策压力源”，并定义为具体的决策问题在手，时间，并通过个体差异调节。基于对基础文献的全面文献综述，我们确定了四个影响决策质量的决策压力源：信息过载，时间压力，复杂性和不确定性。
Studies of human decision making demonstrate that stress exacerbates risk-taking and impacts decision quality. Since most managerial decisions involve some element of stress, decision aids such as decision support systems (DSS) have been proposed to mitigate its effects. However, existing research has largely attended to two key stressors, time pressure and information overload. In this research, we propose that for a holistic understanding of decision making under stress (DMUS) and to improve decision support, a more inclusive set of stressors and psychological experiences underlying stressful decisions must be examined. This article focuses on one class of stressors (of two identified) that we call 'Decision Stressors' and define as specific to the decision problem at hand, temporal, and moderated by individual differences. Based on a comprehensive literature review of foundational literature, we identify four Decision Stressors that affect decision quality: information overload, time pressure, complexity and uncertainty.