Complex Engineering Service Systems - Concepts and Research
Complex Engineering Service Systems - Concepts and Research
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复杂工程服务系统——概念与研究
DOI：
10.1007/978-0-85729-189-9_11
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发表时间：
2011
期刊：
影响因子：
--
通讯作者：
Cuthbert R
中科院分区：
文献类型：
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作者：
Cuthbert R
本章详细介绍了演示工作，以说明信息在复杂的工程服务背景下的影响。演示是通过一个模拟模型来实现的，该模型说明了各种因素，例如不同的服务合同、服务提供商所需和可用的不同级别的产品状况信息、对服务系统的其他约束以及所实现的不同服务性能水平。这项工作的贡献是显示，通过模拟几种情况下，如何支持服务可能会得到改善，作为提供更好的产品状态信息反馈给服务提供商的结果。此外，该模式还考虑到对所提供服务水平有重大影响的其他一些变量。从模拟模型的结果，并提供了进一步的工作领域的讨论。这一讨论包括一些建议的后续步骤和模型可能寻求回答的未来信息相关问题。
This chapter details the work on a demonstration to illustrate the impact of information in the context of complex engineering services. The demonstration is achieved via a simulation model which illustrates factors, such as different service contracts, different levels of product condition information required by and available to the service provider, other constraints on the service system and different service performance levels achieved. The contribution of this work is showing, through simulating several scenarios, how support services may be improved as a result of providing better product condition information feedback to the service provider. In addition, the model factors in a number of other variables which have a significant impact on the level of the service provided. Results from the simulation models are presented, and a discussion of areas for further work is also provided. This discussion includes some suggested next steps and future information-related questions which the model may seek to answer.