The Ripple Effects of Vulnerability: The Effects of a Robot’s Vulnerable Behavior on Trust in Human-Robot Teams
The Ripple Effects of Vulnerability: The Effects of a Robot’s Vulnerable Behavior on Trust in Human-Robot Teams
复制标题
脆弱性的连锁反应：机器人的脆弱行为对人机团队信任的影响
DOI：
10.1145/3171221.3171275
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发表时间：
2018
期刊：
影响因子：
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通讯作者：
B. Scassellati
中科院分区：
文献类型：
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作者：
S. Sebo;Margaret Traeger;Malte F. Jung;B. Scassellati
成功的团队的特点是团队成员之间高度信任，允许团队从错误中吸取教训，承担风险，并考虑不同的想法。我们调查了机器人通过表现出脆弱的表情在团队中形成信任的潜力。我们进行了一项受试者间实验(N=35个团队，105名参与者)，比较了三名人类队友与发表易受攻击的声明的社交机器人或与发表中立声明的社交机器人合作的行为。我们发现，在机器人发表易受攻击的声明的小组中，参与者更多地回应机器人的评论，并将更多的目光投向机器人，显示出与机器人更高的参与度。此外，我们发现，在紧张时期，与机器人进行脆弱陈述的团队中的人类队友更有可能向团队解释自己的失败，安慰犯过错误的团队成员，并一起大笑，所有这些行为都会减少团队感受到的紧张度。这些结果表明，机器人的脆弱行为可能会对其人类团队成员表达与信任相关的行为产生“连锁反应”。
Successful teams are characterized by high levels of trust between team members, allowing the team to learn from mistakes, take risks, and entertain diverse ideas. We investigated a robot’s potential to shape trust within a team through the robot’s expressions of vulnerability. We conducted a between-subjects experiment (N = 35 teams, 105 participants) comparing the behavior of three human teammates collaborating with either a social robot making vulnerable statements or with a social robot making neutral statements. We found that, in a group with a robot making vulnerable statements, participants responded more to the robot’s comments and directed more of their gaze to the robot, displaying a higher level of engagement with the robot. Additionally, we discovered that during times of tension, human teammates in a group with a robot making vulnerable statements were more likely to explain their failure to the group, console team members who had made mistakes, and laugh together, all actions that reduce the amount of tension experienced by the team. These results suggest that a robot’s vulnerable behavior can have "ripple effects" on their human team members’ expressions of trust-related behavior.