CoScripter: automating & sharing how-to knowledge in the enterprise
CoScripter: automating & sharing how-to knowledge in the enterprise
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CoScripter：自动化
DOI：
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发表时间：
2008
期刊：
影响因子：
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通讯作者：
T. Lau
中科院分区：
文献类型：
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作者：
Gilly Leshed;Eben M. Haber;Tara Matthews;T. Lau
现代企业充满了许多在线流程。许多必须经常执行并且是乏味的，而其他人不太频繁地执行，但很复杂或很难记住。我们目前的知识工作者的采访，揭示了需要的机制，自动执行和分享知识，这些过程。作为回应，我们开发了CoScripter系统（以前的Koala [11]），这是一个协作脚本环境，用于记录，自动化和共享基于Web的流程。我们已经在一家大型公司部署了10个多月的CoScripter。通过使用日志分析和对用户的采访，我们发现CoScripter已经解决了许多用户的自动化和共享需求，超过50名员工自愿将其纳入他们的工作实践。我们还介绍了人们使用CoScripter的方式，以及支持自动化和共享如何知识的工具的一般问题。
Modern enterprises are replete with numerous online processes. Many must be performed frequently and are tedious, while others are done less frequently yet are complex or hard to remember. We present interviews with knowledge workers that reveal a need for mechanisms to automate the execution of and to share knowledge about these processes. In response, we have developed the CoScripter system (formerly Koala [11]), a collaborative scripting environment for recording, automating, and sharing web-based processes. We have deployed CoScripter within a large corporation for more than 10 months. Through usage log analysis and interviews with users, we show that CoScripter has addressed many user automation and sharing needs, to the extent that more than 50 employees have voluntarily incorporated it into their work practice. We also present ways people have used CoScripter and general issues for tools that support automation and sharing of how-to knowledge.