A place to heal: Environmental sources of satisfaction among hospital patients
A place to heal: Environmental sources of satisfaction among hospital patients
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DOI：
10.1111/j.1559-1816.2002.tb01436.x
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发表时间：
2002-06-01
影响因子：
2.5
通讯作者：
Curtis, L
中科院分区：
文献类型：
--
作者：
Harris, PB;McBride, G;Curtis, L
对 380 名出院住院患者进行电话访谈，以确定医院满意度的环境来源，确定环境满意度对医院体验整体满意度的相对贡献，并探讨 4 个科室（内科、产科、骨科和外科）和 6 家医院的满意度差异。分析表明，室内设计、建筑、家政、隐私和周围环境都被视为满意度的来源。环境满意度是总体满意度的重要预测因素，其排名低于护理和临床护理的感知质量。医院或科室之间环境满意度的水平或来源没有显着差异。结果为建筑师、设计师和医疗保健提供者提供了潜在的方向。
Telephone interviews with 380 discharged inpatients were conducted to identify environmental sources of satisfaction with the hospital, to determine the relative contribution of environmental satisfaction to overall satisfaction with the hospital experience, and to explore differences in satisfaction across 4 departments (medical, obstetrics, orthopedics, and surgical) and 6 hospitals. Analyses indicate that interior design, architecture, housekeeping, privacy, and the ambient environment were all perceived as sources of satisfaction. Environmental satisfaction was a significant predictor of overall satisfaction, ranking below perceived quality of nursing and clinical care. There were no significant differences between hospitals or departments in the level or sources of environmental satisfaction. Results suggest potential directions for architects, designers, and health care providers.