The Passenger Decision Making Mechanism of Self-service Kiosk at the Airport
The Passenger Decision Making Mechanism of Self-service Kiosk at the Airport
复制标题
机场自助服务机的旅客决策机制
DOI：
10.1007/978-3-319-61572-1_11
复制
发表时间：
2016
期刊：
影响因子：
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通讯作者：
S. Kurahashi
中科院分区：
文献类型：
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作者：
Keiich Ueda;S. Kurahashi
我们研究个人如何决定使用自助服务技术。个人在不同的服务选择之间所作的决定将放在不同的背景中，包括他们的特点。本文以航空旅客在机场办理登机手续为研究对象，将实际存在的世界映射到实验空间中，用基于智能体的模型（ABM）来表示决策过程。从航空公司的系统中获取的真实数据用于验证和验证该模型。在ABM中实现了一个认知模型，该模型利用模糊推理系统对每个agent的选择进行建模。乘客行为是根据经验丰富的一线机场客户服务专家的知识精心设计的，并通过现场观察进行审查和澄清。最后讨论了如何验证ABM的有效性。
We examine how individuals decide to use self-service technology. The decisions made by individuals between options of service are to be located in various contexts, including that of their traits. We focus on the check-in process for air travelers at the airport and map the actual existing world onto the experimental space to represent the decision making process in an agent-based model (ABM). Real-world data, taken from an airline’s system, is used to verify and validate the model. A cognitive model is implemented in ABM, which utilizes a fuzzy inference system to model each agent’s choice. Passenger behavior is carefully designed based on the knowledge of experienced front-line airport customer-service experts and is also reviewed and clarified by on-site observations. We also discuss how to validate the effectiveness of ABM in the end.