SETTING THE AFTER SALES PROCESS AND QUALITY CONTROL AT CAR DEALERSHIPS TO THE PURPOSE OF INCREASING CLIENTS' SATISFACTION
SETTING THE AFTER SALES PROCESS AND QUALITY CONTROL AT CAR DEALERSHIPS TO THE PURPOSE OF INCREASING CLIENTS' SATISFACTION
复制标题
设置汽车经销商的售后流程和质量控制以提高客户满意度
DOI：
10.5937/jaes11-3821
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发表时间：
2013
期刊：
影响因子：
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通讯作者：
A. Nedić
中科院分区：
文献类型：
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作者：
Igor Stevanović;D. Stanojević;A. Nedić
在一个服务部门，为了获得客户的满意和忠诚度，以及增加利润，必须提供优质的服务。这也适用于服务车库。本文的研究目的是以客户需求为导向，打造汽车维修服务。许多需要控制系统的活动都是在服务流程设置过程中认识到的。质量控制是工艺应用成功的主要因素。
In a service department it is necessary to provide quality service in order to achieve clients’ satisfaction and loyalty, as well as increasing profit. This also applies to service garages. The aim of this paper is to create the service of vehicle maintenance based on clients’ demands. A lot of activities which require the control system are recognized during setting the service process. Quality control represents the main factor for successful process applying.