Using Zoom Videoconferencing for Qualitative Data Collection: Perceptions and Experiences of Researchers and Participants
Using Zoom Videoconferencing for Qualitative Data Collection: Perceptions and Experiences of Researchers and Participants
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DOI：
10.1177/1609406919874596
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发表时间：
2019-06-19
影响因子：
5.4
通讯作者：
Lawless, Michael
中科院分区：
文献类型：
--
作者：
Archibald, Mandy M.;Ambagtsheer, Rachel C.;Lawless, Michael
通信技术的进步为进行定性研究提供了新的机会。其中，Zoom是一个创新的视频会议平台，具有许多独特的功能，增强了其对定性和混合方法研究人员的潜在吸引力。虽然研究探讨了利用信息和通信技术进行研究，但很少有人探讨研究人员和参与者对使用网络和视频会议平台的看法。此外，缺乏关于使用Zoom作为数据收集方法的好处和挑战的数据。在本研究中，我们探讨了使用Zoom在健康研究背景下收集定性访谈数据的可行性和可接受性，以便更好地了解其对定性和混合方法研究人员的适用性。我们询问了16名参加在线定性访谈的实习护士，询问他们使用Zoom的经验，并同时记录了研究人员的观察结果。虽然有几位参与者遇到了技术困难，但大多数人都对他们的面试体验非常满意，并且普遍认为Zoom优于其他面试媒体，如面对面，电话和其他视频会议服务，平台和产品。研究结果表明，Zoom作为定性数据收集工具的可行性，因为它相对易于使用，具有成本效益，数据管理功能和安全选项。建议进一步研究探索缩放的效用，以批判性地评估和推进在线方法的创新。
Advances in communication technologies offer new opportunities for the conduct of qualitative research. Among these, Zoom-an innovative videoconferencing platform-has a number of unique features that enhance its potential appeal to qualitative and mixed-methods researchers. Although studies have explored the use of information and communication technologies for conducting research, few have explored both researcher and participant perspectives on the use of web and videoconferencing platforms. Further, data are lacking on the benefits and challenges of using Zoom as a data collection method. In this study, we explore the feasibility and acceptability of using Zoom to collect qualitative interview data within a health research context in order to better understand its suitability for qualitative and mixed-methods researchers. We asked 16 practice nurses who participated in online qualitative interviews about their experiences of using Zoom and concurrently recorded researcher observations. Although several participants experienced technical difficulties, most described their interview experience as highly satisfactory and generally rated Zoom above alternative interviewing mediums such as face-to-face, telephone, and other videoconferencing services, platforms, and products. Findings suggest the viability of Zoom as a tool for collection of qualitative data because of its relative ease of use, cost-effectiveness, data management features, and security options. Further research exploring the utility of Zoom is recommended in order to critically assess and advance innovations in online methods.