Information handover in time-critical work
Information handover in time-critical work
复制标题
时间紧迫的工作中的信息交接
DOI：
10.1145/1531674.1531720
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发表时间：
2009
期刊：
影响因子：
--
通讯作者：
R. Burd
中科院分区：
文献类型：
--
作者：
Aleksandra Sarcevic;R. Burd
在时间和压力下的信息传递往往会导致信息丢失。本文研究了当危重病人到达创伤室时，从紧急医疗服务（EMS）人员到创伤小组的信息传递的特点和问题。我们认为移交过程的特点和随后使用的转移信息。我们的目标是通过识别EMS人员和创伤团队在移交过程中面临的具体挑战来支持信息传输技术的设计。资料来自18例创伤复苏的观察和录像。该研究显示了EMS工作人员如何报告来自现场的信息以及他们在报告中包含的信息类型。当报告缺乏结构、连续性和对途中治疗的完整描述时，就会出现特别的问题。我们还发现，创伤团队成员在保留报告的信息方面存在问题。他们关注立即治疗患者所需的项目，并在复苏过程中需要时询问其他项目。本文确定了一组设计挑战，在时间压力和压力下的信息传输过程中出现的，并讨论了潜在的技术解决方案的特点。
Information transfer under time pressure and stress often leads to information loss. This paper studies the characteristics and problems of information handover from the emergency medical services (EMS) crew to the trauma team when a critically injured patient arrives to the trauma bay. We consider the characteristics of the handover process and the subsequent use of transferred information. Our goal is to support the design of technology for information transfer by identifying specific challenges faced by EMS crews and trauma teams during handover. Data were drawn from observation and video recording of 18 trauma resuscitations. The study shows how EMS crews report information from the field and the types of information that they include in their reports. Particular problems occur when reports lack structure, continuity, and complete descriptions of treatments given en route. We also found that trauma team members have problems retaining reported information. They pay attention to the items needed for immediately treating the patient and inquire about other items when needed during the resuscitation. The paper identifies a set of design challenges that arise during information transfer under time pressure and stress, and discusses characteristics of potential technological solutions.