Feeding back about eco-feedback: How do consumers use and respond to energy monitors?
Feeding back about eco-feedback: How do consumers use and respond to energy monitors?
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DOI：
10.1016/j.enpol.2014.05.008
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发表时间：
2014-10
期刊：
影响因子：
9
通讯作者：
Kathryn Buchanan;Riccardo Russo;B. Anderson
中科院分区：
文献类型：
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作者：
Kathryn Buchanan;Riccardo Russo;B. Anderson
迄今为止，大量研究已经检验了反馈对能源消耗的实证影响，但很少有研究检验反馈如何发挥作用及其涉及的过程。此外，关于反馈如何发挥作用的理论主张是否可以使用经验数据得到证实，还有待观察。为了开始解决这一知识差距，本研究使用定性数据分析来研究消费者如何使用能源监测仪和对能源监测仪做出反应。研究结果表明，反馈可能会增加消费的身体和意识可见度以及消费知识。因此，反馈将能量从不可见转变为可见，促使积极的用户了解他们的能源习惯，并帮助解决有关能源使用的信息缺陷的理论主张得到了明显的支持。最后，我们评估了反馈大幅减少消费的可行性，并讨论了改进反馈的方法，以帮助其长期有效性，然后再讨论我们的研究结果对政府政策可能产生的影响。
To date, a multitude of studies have examined the empirical effect of feedback on energy consumption yet very few have examined how feedback might work and the processes it involves. Moreover, it remains to be seen if the theoretical claims made concerning how feedback works can be substantiated using empirical data. To start to address this knowledge gap, the present research used qualitative data analysis to examine how consumers use and respond to energy monitors. The findings suggest feedback may increase both the physical and conscious visibility of consumption as well as knowledge about consumption. Accordingly, support was evident for the theoretical assertions that feedback transforms energy from invisible to visible, prompts motivated users to learn about their energy habits, and helps address information deficits about energy usage. We conclude by evaluating the feasibility of feedback to substantially reduce consumption and discuss ways in which feedback could be improved to aid its effectiveness in the long term before discussing the implication our findings may have for government policy.