Introduction: Institutional Change and Labour Market Segmentation in European Call Centres
Introduction: Institutional Change and Labour Market Segmentation in European Call Centres
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简介：欧洲呼叫中心的制度变革和劳动力市场细分
DOI：
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发表时间：
2009
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影响因子：
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通讯作者：
O. Sørensen
中科院分区：
文献类型：
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作者：
Virginia Doellgast;Rosemary Batt;O. Sørensen
本文探讨了欧洲呼叫中心工作场所的变化动态。奥地利、丹麦、法国、德国、荷兰和西班牙的调查数据和案例研究表明，在体制包容性和劳动力市场分割方面存在着巨大的国家和部门差异。这反映了雇主和工会在适应市场变化时所面临的体制限制和可用资源的变化。然而，工会组织新团体和弥补现有法规差距的战略正变得越来越重要，因为重组破坏了传统形式的议价能力。
This article examines the dynamics of workplace change in European call centres. Survey data and case studies from Austria, Denmark, France, Germany, the Netherlands and Spain show large national and sectoral differences in institutional inclusiveness and labour market segmentation. These reflect variation in the institutional constraints and resources available to employers and unions as they adjust to market changes. However, union strategies to organize new groups and close gaps in existing regulations are becoming increasingly important as restructuring undermines traditional forms of bargaining power.