Conversation success in one-to-one and group conversation: a group concept mapping study of adults with normal and impaired hearing.
Conversation success in one-to-one and group conversation: a group concept mapping study of adults with normal and impaired hearing.
复制标题
一对一和小组对话中的对话成功：对听力正常和受损的成年人进行的小组概念图研究。
DOI：
10.1080/14992027.2022.2095538
复制
发表时间：
2023
影响因子：
2.7
通讯作者：
Nicoras R
中科院分区：
文献类型：
--
作者：
Nicoras R
会话成功的概念是不确定的，尽管先前的工作已经将其与准确的信息交换，对话者之间的一致性以及误解的良好管理联系起来。本研究采用DesignGroup概念映射法，旨在（1）识别会话成功的因素，（2）探讨这些因素在一对一和小组会话中的重要性。参与者回答两个头脑风暴提示（“成功的对话”是什么样子的？”）和“想想你参加过的一次成功的谈话。那次谈话的哪些方面促成了它的成功？”）。研究样本35名听力正常和受损的成年人，结果被确定为七个集群：（1）能够轻松地听;（2）以有益的方式说话;（3）参与和接受;（4）根据需要分享信息;（5）感知流动和平衡的互动;（6）理解和理解。（6）感受积极情绪;（7）不必使用应对机制。三个集群（1，2和4）在组中比在一对一的谈话更重要。听力group.ConclusionsThese研究结果强调，谈话成功是一个多方面的概念。
ObjectiveThe concept of conversation success is undefined, although prior work has variously related it to accurate exchange of information, alignment between interlocutors, and good management of misunderstandings. This study aimed (1) to identify factors of conversation success and (2) to explore the importance of these factors in one-to-one versus group conversations.DesignGroup concept mapping method was applied. Participants responded to two brainstorming prompts (“What does ‘successful conversation’ look like?” and “Think about a successful conversation you have taken part in. What aspects of that conversation contributed to its success?”). The resulting statements were sorted into related clusters and rated in importance for one-to-one and group conversation.Study SampleThirty-five adults with normal and impaired hearing.ResultsSeven clusters were identified: (1) Being able to listen easily; (2) Being spoken to in a helpful way; (3) Being engaged and accepted; (4) Sharing information as desired; (5) Perceiving flowing and balanced interaction; (6) Feeling positive emotions; (7) Not having to engage coping mechanisms. Three clusters (1, 2, and 4) were more important in group than in one-to-one conversation. There were no differences by hearing group.ConclusionsThese findings emphasise that conversation success is a multifaceted concept.