The impact of short message service text messages sent as appointment reminders to patients' cell phones at outpatient clinics in Sao Paulo, Brazil
The impact of short message service text messages sent as appointment reminders to patients' cell phones at outpatient clinics in Sao Paulo, Brazil
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DOI：
10.1016/j.ijmedinf.2009.09.001
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发表时间：
2010-01-01
影响因子：
4.9
通讯作者：
Sigulem, Daniel
中科院分区：
文献类型：
--
作者：
da Costa, Thiago Martini;Salomao, Paulo Lisias;Sigulem, Daniel
目标：预约不出席仍然是卫生保健管理人员和提供者的挑战。这篇文章的目的是提出一项研究的结果，在门诊诊所在圣保罗，Brazils.Design的影响，预约提醒短信服务短信发送到患者的手机上的预约安排使用诊所管理器（R）或诊所网络（R）系统，可以发送自动消息给患者的预约。从这些系统中收集了有关预约出勤的数据。测量：2007年7月1日至2008年5月31日期间安排了29，000多个预约，其中7890个预约的短信提醒发送到患者的手机。结果：在所研究的四个门诊诊所，预约的缺席率分别为0.82%（p = 0.590）、3.55%（p = 0.009）、5.75%（p = 0.022）和14.49%（p = 0.001）。
Objective: Nonattendance for appointments remains a challenge to health care managers and providers. The objective of this article is to present the results of a study on the impact of appointment reminders sent as short message service text messages to patients' cell phones on nonattendance rates at outpatient clinics in Sao Paulo, Brazil.Design: Data were collected on scheduled appointments in four medical clinics using Clinic Manager (R) or Clinic Web (R) systems that can send automated messages to patients. Data on appointment attendance were collected from these systems.Measurements: More than 29,000 appointments were scheduled between July 1, 2007, and May 31, 2008, and for 7890 of them a text message reminder was sent to the patient's cell phone. The rates of nonattendance were compared between those who were sent and those who were not sent a text message as an appointment reminder.Results: The nonattendance reduction rates for appointments at the four outpatient clinics studied were 0.82% (p = .590), 3.55% (p = .009), 5.75% (p = .022), and 14.49% (p =