Proposals for Future BPM Research Directions
Proposals for Future BPM Research Directions
复制标题
对未来 BPM 研究方向的建议
DOI：
10.1007/978-3-319-08222-6_1
复制
发表时间：
2014
期刊：
影响因子：
--
通讯作者：
M. Rosemann
中科院分区：
文献类型：
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作者：
M. Rosemann
业务流程管理在过去的二十年里已经非常成熟。可用于范围，建模，分析，实施，执行，监控甚至挖掘过程的技术，方法和系统已经过科学研究，并且在大多数情况下可以在实践中部署。事实上，这些BPM功能中的许多现在都是商品。然而，机会丰富的环境和快速出现的数字中断需要新的BPM功能。在此背景下，本文提出了三个未来的研究和发展方向BPM的学者和专业人士。首先，Ambiorus BPM要求将重点从开发性BPM转移到探索性BPM。第二，价值驱动的BPM假设更关注期望的结果，而不是可用的BPM方法。第三，客户流程管理建议用一个更强大的、设计启发的外部利益相关者的流程经验视图来补充BPM的主导内部视图。
Business Process Management has substantially matured over the last two decades. The techniques, methods and systems available to scope, model, analyze, implement, execute, monitor and even mine a process have been scientifically researched and can be in most cases deployed in practice. In fact, many of these BPM capabilities are nowadays a commodity. However, an opportunity-rich environment and rapidly emerging digital disruptions require new BPM capabilities. In light of this context, this paper proposes three future research and development directions for BPM academics and professionals. First, Ambidextrous BPM demands the shift of focus from exploitative to explorative BPM. Second, Value-driven BPM postulates a stronger focus on the desired outcomes as opposed to the available BPM methods. Third, Customer Process Management suggests complementing the dominating internal view of BPM with a stronger, design-inspired view on the process experiences of external stakeholders.