Healthcare professionals' acts of correcting health misinformation on social media
Healthcare professionals' acts of correcting health misinformation on social media
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DOI：
10.1016/j.ijmedinf.2021.104375
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发表时间：
2021-01-15
影响因子：
4.9
通讯作者：
Gwizdka, Jacek
中科院分区：
文献类型：
--
作者：
Bautista, John Robert;Zhang, Yan;Gwizdka, Jacek
背景资料：社交媒体上的健康错误信息是一个公共卫生问题，医疗保健专业人员可以帮助纠正它。然而，关于他们如何纠正社交媒体上的健康错误信息的研究很少。目的：为了开发一个概念模型，展示医疗保健专业人员如何纠正社交媒体上的健康错误信息。方法：在2020年1月至3月期间，对30名美国医疗保健专业人员（15名注册护士和15名医生）进行了深入的半结构化访谈。参与者通过有目的和滚雪球抽样招募，并通过移动的电话（使用他们的移动的电话号码）或应用程序（通过Zoom或Skype）进行采访。访谈数据进行了分析，使用扎根理论approach.Results：本研究提出了一个两阶段的概念模型，显示了医疗保健专业人员的行为，纠正社会媒体上的健康错误信息（例如，Twitter和Facebook）。第一阶段涉及认证行为，医疗保健专业人员通过该行为验证与健康相关的社交媒体帖子是否真实。它们经历内部认证行为的过程（即，检查作者、检查提示、检查主题），以及如果需要，外部认证动作（即，审查作者和审查内容）。当社交媒体帖子被认为包含健康错误信息时，他们将进入第二阶段纠正行为。在此阶段，它们经历校正准备（即，反映、揭示、关联和尊重）和更正传播（即，结论：该研究提出了一个概念模型，显示了医疗保健专业人员如何纠正社交媒体上的健康错误信息。这些发现可以指导医疗保健专业人员识别和纠正社交媒体上和社交媒体下的健康错误信息，并可以指导卫生当局开展针对健康错误信息的运动。
Background: Health misinformation on social media is a public health concern, and healthcare professionals can help correct it. However, research on how they correct health misinformation on social media is rare. Objective: To develop a conceptual model that demonstrates how healthcare professionals correct health misinformation on social media.Methods: In-depth semi-structured interviews were conducted between January and March 2020 with 30 U.S. healthcare professionals (15 registered nurses and 15 medical doctors). Participants were recruited through purposive and snowball sampling and interviewed via mobile phone calls (using their mobile phone number) or apps (via Zoom or Skype). Interview data were analyzed using a grounded theory approach.Results: This study presents a two-phased conceptual model that shows healthcare professionals' acts of correcting health misinformation on social media (e.g., Twitter and Facebook). The first phase involves acts of authentication by which healthcare professionals verify health-related social media posts to be true or not. They undergo the process of internal acts of authentication (i.e., checking the author, checking for cues, checking the topic) and, if needed, external acts of authentication (i.e., examining the author and examining the content). When social media posts are deemed to contain health misinformation, they proceed to the second phase-acts of correction. In this phase, they undergo correction preparation (i.e., reflect, reveal, relate, and respect) and correction dissemination (i.e., private priming, public priming, public rebuttal, and private rebuttal).Conclusions: The study proposed a conceptual model that shows how healthcare professionals correct health misinformation on social media. The findings can guide healthcare professionals when identifying and correcting health misinformation on and off social media, and can guide health authorities when developing campaigns against health misinformation.