A practical approach to measuring user engagement with the refined user engagement scale (UES) and new UES short form
A practical approach to measuring user engagement with the refined user engagement scale (UES) and new UES short form
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DOI：
10.1016/j.ijhcs.2018.01.004
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发表时间：
2018-04-01
影响因子：
5.4
通讯作者：
Hall, Mark
中科院分区：
文献类型：
--
作者：
O'Brien, Heather L.;Cairns, Paul;Hall, Mark
用户参与度及其测量方法是人机交互领域的研究热点。用户参与度量表（UES）是一种用于测量UE的工具，已被用于各种数字领域。最初的UES由31个项目组成，旨在测量参与的六个维度：美学吸引力，集中注意力，新奇性，感知可用性，感觉参与和可扩展性。最近的文献综合质疑原来的六个因素。此外，在研究中实施UES的方式表明，可能需要更简短的问卷和更有效的文件来指导其使用和分析。本研究探讨并验证了四因素结构的UES，并提出了一个简短的形式（SF）。我们采用了在UES开发过程中不可用的当代统计工具来重新分析原始数据，包括两项研究中的427和779个有效响应，并检查了作为三年数字图书馆项目的一部分收集的新数据（N=344）。在本文中，我们详细介绍了我们的分析，提出了一个修订后的长和短的形式（SF）版本的UES，并提供指导，有兴趣在自己的研究中采用UES和UES-SF的研究人员。(C)2018作者出版社：Elsevier Ltd
User engagement (UE) and its measurement have been of increasing interest in human-computer interaction (HCI). The User Engagement Scale (UES) is one tool developed to measure UE, and has been used in a variety of digital domains. The original UES consisted of 31-items and purported to measure six dimensions of engagement: aesthetic appeal, focused attention, novelty, perceived usability, felt involvement, and endurability. A recent synthesis of the literature questioned the original six-factors. Further, the ways in which the UES has been implemented in studies suggests there may be a need for a briefer version of the questionnaire and more effective documentation to guide its use and analysis. This research investigated and verified a four-factor structure of the UES and proposed a Short Form (SF). We employed contemporary statistical tools that were unavailable during the UES' development to re-analyze the original data, consisting of 427 and 779 valid responses across two studies, and examined new data (N=344) gathered as part-of a three-year digital library project. In this paper we detail our analyses, present a revised long and short form (SF) version of the UES, and offer guidance for researchers interested in adopting the UES and UES-SF in their own studies. (C) 2018 The Authors. Published by Elsevier Ltd.