Measuring negative tourist-to-tourist interaction: scale development and validation
Measuring negative tourist-to-tourist interaction: scale development and validation
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DOI：
10.1080/10548408.2020.1745731
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发表时间：
2020-03
影响因子：
7.2
通讯作者：
I. Adam;Francis Taale;C. Adongo
中科院分区：
文献类型：
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作者：
I. Adam;Francis Taale;C. Adongo
摘要尽管旅游者与旅游者之间的互动具有破坏性，但以前的研究工作主要集中在服务提供者与旅游者之间的互动上，而忽视了旅游者与旅游者之间的负面互动。因此，在如何衡量游客与游客之间的负面互动方面缺乏明确的概念。本文通过严格的方法论程序和两波研究，发展了一个测量游客与游客负面互动的四维量表。该量表的预测效度表明，负面的游客对游客的互动产生负面影响的价值和记忆。本文讨论了测量负面的游客对游客的互动的服务设计和管理的背景下，在旅游业的调查结果的影响。
ABSTRACT Despite the destructive nature of tourist-to-tourist interactions, previous research efforts focused on service provider–tourist interactions while neglecting negative tourist-to-tourist interactions. Consequently, there is a lack of conceptual clarity on how to measure negative tourist-to-tourist interaction. Following a rigorous methodological procedure and a two-wave study, this paper develops a four-dimensional scale for the measurement of negative tourist-to-tourist interaction. The scale’s predictive validity suggests that negative tourist-to-tourist interaction negatively influences value and memorability. The paper discusses the implications of the findings for measuring negative tourist-to tourist interactions within the context of service design and management in the tourism industry.