How to Choose a Task? Mismatches in Perspectives of Newcomers and Existing Contributors
How to Choose a Task? Mismatches in Perspectives of Newcomers and Existing Contributors
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DOI：
10.1145/3544902.3546236
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发表时间：
2022-09
期刊：
影响因子：
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通讯作者：
F. Santos;Bianca Trinkenreich;J. F. Pimentel;I. Wiese;Igor Steinmacher;A. Sarma;M. Gerosa
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文献类型：
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作者：
F. Santos;Bianca Trinkenreich;J. F. Pimentel;I. Wiese;Igor Steinmacher;A. Sarma;M. Gerosa
【背景】对于开源软件（OSS）项目新人来说，选择一个合适的任务是一个挑战，在这个过程中有各种各样的策略可以帮助他们。[目的]在这项研究中，我们比较了维护者、新手和现有贡献者对支持该过程的策略的重要性的看法。我们的目标是找出在需要帮助的新来者和必须为这些策略付出努力的贡献者之间可能存在的期望鸿沟，这可能会产生摩擦并阻碍策略的有效性。[方法]我们采访了维护者（n=17），并应用归纳定性分析来得出一个旨在为新手和社区采用的策略模型。接下来，我们向维护者、经常贡献者和新手发送了一份调查问卷（n=64），要求他们根据重要性对这些策略进行排名。我们使用舒尔茨方法来比较不同类型贡献者的不同排名。[结果]维护者和贡献者对各种策略的相对重要性的看法存在分歧。结果表明，新手想要更好的贡献流程和更多的支持，而维护者则希望使用可用的沟通渠道来解决问题。【结论】新来者和现有贡献者之间的观点差距造成了期望的鸿沟。OSS社区可以利用我们的结果来优先考虑新来者认为最重要的策略。
[Background] Selecting an appropriate task is challenging for Open Source Software (OSS) project newcomers and a variety of strategies can help them in this process. [Aims] In this research, we compare the perspective of maintainers, newcomers, and existing contributors about the importance of strategies to support this process. Our goal is to identify possible gulfs of expectations between newcomers who are meant to be helped and contributors who have to put effort into these strategies, which can create friction and impede the usefulness of the strategies. [Method] We interviewed maintainers (n=17) and applied inductive qualitative analysis to derive a model of strategies meant to be adopted by newcomers and communities. Next, we sent a questionnaire (n=64) to maintainers, frequent contributors, and newcomers, asking them to rank these strategies based on their importance. We used the Schulze method to compare the different rankings from the different types of contributors. [Results] Maintainers and contributors diverged in their opinions about the relative importance of various strategies. The results suggest that newcomers want a better contribution process and more support to onboard, while maintainers expect to solve questions using the available communication channels. [Conclusions] The gaps in perspectives between newcomers and existing contributors create a gulf of expectation. OSS communities can leverage our results to prioritize the strategies considered the most important by newcomers.