Development of e‐government: a STOPE view
Development of e‐government: a STOPE view
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电子政务的发展：STOPE 观点
DOI：
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发表时间：
2004
影响因子：
1.5
通讯作者：
S. H. Bakry
中科院分区：
文献类型：
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作者：
S. H. Bakry
从传统政务服务向电子政务服务转变正在成为世界各地的国际趋势。这种转变主要有两个用途。它不仅为政府带来好处，也为所有组织和人民带来好处，为现在所谓的数字经济和社会福祉做出贡献。此次转型也是政府重组其服务、减少甚至消除传统服务中可能存在的不必要的管理费用和低效率的机会。本文使用STOPE（战略/技术/组织/人员/环境）发展概况来探索向电子政务的过渡，并支持其持续改进。本文使用 STOPE 确定了数字经济电子发展广泛范围内的电子政务。它描述了其基本流程，并强调了其潜在的好处。本文还讨论了如何利用成熟的技术来最大化这些效益，包括 TQM（全面质量管理）、BPR（业务流程再造）和六西格码；除了早期电子政务适应者积累的经验之外。基于 STOPE，随后提出了最大化收益的建议。最后讨论了结论和潜在的未来工作。在这方面，提出了有关基于 STOPE 的典型电子政务服务开发的具体未来工作。这项工作将有助于在国家和国际层面标准化基本电子政务服务，从而使精心设计的电子政务服务能够全球化。 版权所有 © 2004 约翰·威利父子有限公司
The transition from conventional government services to e‐government services is becoming an international trend in various parts of the world. This transition is useful in two main ways. It provides benefits not only to the government, but also to all organizations and people, contributing to what is now known as the digital economy and the well being of the society. The transition is also an opportunity for the government to reorganize its services and reduce, or even eliminate, unnecessary overheads and inefficiencies that may exist in its traditional services. This paper uses the STOPE (Strategy / Technology / Organization / People / Environment) development profile to explore the transition to e‐government, and to support its continuous improvement. The paper identifies e‐government within the broad scope of e‐development towards the digital economy using STOPE. It describes its basic processes, and emphasizes its potential benefits. The paper also discusses maximizing these benefits using proven techniques, including TQM (Total Quality Management), BPR (Business Process Re‐engineering), and Six Sigma; in addition to experience accumulated by early e‐government adaptors. Based on STOPE, recommendations on maximizing the benefits are then introduced. Finally conclusions and potential future work are discussed. In this respect, a specific future work concerned with STOPE‐based development of typical e‐government services is proposed. The work would be useful for standardizing basic e‐government services at the national and international levels, so that well‐designed e‐government services can be globalized. Copyright © 2004 John Wiley & Sons, Ltd.