Factors of success in the implementation of the technologies of the information and the communication in the health systems. The human factor
Factors of success in the implementation of the technologies of the information and the communication in the health systems. The human factor
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DOI：
10.1016/s0025-7753(10)70008-7
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发表时间：
2010-02-01
期刊：
影响因子：
3.9
通讯作者：
Roman-Vinas, Ramon
中科院分区：
文献类型：
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作者：
Roman-Vinas, Ramon
在这项工作中，一些基本的变化管理技术，以确保在卫生组织的信息和通信技术的引进进行了分析。管理变革的目的是使各组织的任何变革进程的影响转向有关人员的积极态度和热情。也就是说，本文分析了在任何变更项目中必须管理的所有因素中最重要的因素：如果说适当的变革管理是在一个组织中实施信息和通信技术（信通技术）新流程和系统的关键成功因素，那么，当我们面临在不同组织之间引入新流程和互操作性系统时，个人的领导力和动力集中在一个共同的目标是绝对必要的。加泰罗尼亚卫生系统正在采用新的信息和通信技术系统。事实上，根据模式本身的定义，在加泰罗尼亚，护理的连续性，提高效率和有效性以及项目的质量改进，如共享的临床病史，电子处方或扫描医学成像，必然需要定义大量不同的卫生组织的过程，在他们的法律地位不同，其自身的利益应集中在卫生保健的信息和通信技术系统和进程上，以便所有各方都能作出贡献。这些项目的成功，如今的现实，在很大程度上是由于管理的人的因素进行了持续自成立以来。(C)2010 Elsevier Espana，S.L. All rights reserved.
In this work some of the fundamentals of change management techniques to ensure the introduction of information and communication technologies in health organizations are analized. Managing change is aimed at redirecting the impact of any transformation process in the organizations towards a positive attitude and enthusiasm of those involved. That is, this paper analyzes the most important of all factors that must be managed in any project for change: the human factor.If a proper change management is a critical success factor in implementing new processes and systems of information and communication technologies (ICT) in an organization, when we faced with the introduction of new processes and interoperability systems between different organizations, cooperation, leadership and motivation of individuals focused on a common goal is absolutely imperative. This is the case of the new ICT systems being introduced in the Catalan Health System. Indeed, by definition of the model itself, in Catalonia, continuity of care, increased efficiency and effectiveness and quality improvement of projects as the clinical history shared, electronic prescriptions, or scanning medical imaging, require necessarily the definition of processes in which a large number of different health organizations, different in their law status, and whose own interests should converge towards the ICT systems and processes of health care so that the contribution of all parties can make a whole. The success of these projects, a reality nowadays, is due largely to the management of the human factor conducted continuously since its inception. (C) 2010 Elsevier Espana, S.L. All rights reserved.