The Dark Side of Helping: Does Returning the Favor from Coworkers Hurt Employee Work Engagement?
The Dark Side of Helping: Does Returning the Favor from Coworkers Hurt Employee Work Engagement?
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帮助的阴暗面：回报同事的帮助是否会损害员工的工作投入？
DOI：
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发表时间：
2017
影响因子：
4.8
通讯作者：
Cynthia C. Mohr
中科院分区：
文献类型：
--
作者：
Liuqin Yang;Michael T. Sliter;Janelle H. Cheung;R. Sinclair;Cynthia C. Mohr
这项研究调查了工作中助人行为的潜在“阴暗面”--具体表现为向同事提供社会支持。从情绪传染文献和资源保护（COR）理论，我们提出并测试了一个温和的中介模型，以检查的机制，从一个人的同事收到的社会支持有助于支持收件人的工作参与。雇用数据从142个急性护理护士为期12周的周记，我们没有发现支持提出的负面关系提供社会支持的同事和支持提供者的工作参与，也没有为整体的中介效果之间的关系，通过支持提供同事的支持和工作参与。然而，我们发现一些工作环境因素（即，稳定的同事和主管的社会支持气候）调节了护士从同事获得的社会支持回报预测其随后工作投入的每周过程。具体而言，提供支持的同事有更强的有益影响供应商的参与时，同事/主管的支持气候相对较低，从同事收到的支持有更强的间接有益影响护士的参与时，同事/主管的支持气候相对较低。我们的研究结果强调了社会支持动态和工作投入之间关系的复杂性，情绪传染和COR理论本身可能不足以解释同事之间的社会支持动态。我们还讨论了相关的支持动态在工作中的管理实践的研究结果的影响。
This study investigated the potential "dark side" of helping behavior at work -- operationalized as provision of social support to coworkers. Drawing from the emotional contagion literature and Conservation of Resources (COR) theory, we proposed and tested a moderated mediational model to examine the mechanisms by which social support received from one's coworkers contribute to the support recipient's work engagement. Employing data from a 12-week-long weekly diary among 142 acute care nurses, we did not find support for the proposed negative relationship between providing social support to coworkers and support providers' work engagement, nor for the overall mediational effect of the relationship between received coworker support and work engagement through support provision. However, we found that some work contextual factors (i.e., stable social support climates from coworkers and supervisors) moderated the weekly processes through which nurses' repaying social support received from coworkers predicts their subsequent work engagement. Specifically, providing support to coworkers had stronger beneficial effects on providers' engagement when coworker/supervisor support climates were relatively low; support received from coworkers had stronger indirect beneficial effects on nurses' engagement when coworker/supervisor support climates were relatively low. Our study findings highlight the complexity of the relationship between social support dynamics and work engagement, and that emotional contagion and COR theory may be insufficient, on their own, to explain social support dynamics between coworkers. We also discuss implications of the findings for managerial practices related to support dynamics at work.
坏与好，在治疗层面什么更重要？
影响因子：
2
作者：
Sinclair,RobertR;Sliter,Michael;Mohr,CynthiaD;Sears,LindsayE;Deese,MarylinNicole;Wright,RobertR;Cadiz,David;Jacobs,Laurie
通讯作者：
Jacobs,Laurie
影响因子：
7.6
作者：
Gleason, Marci E. J.;Bolger, Niall;Shrout, Patrick E.
通讯作者：
Shrout, Patrick E.