Coopetition in temporary contexts: examining swift trust and swift distrust in humanitarian operations
Coopetition in temporary contexts: examining swift trust and swift distrust in humanitarian operations
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DOI：
10.1108/ijopm-12-2019-0800
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发表时间：
2020-06-19
影响因子：
9.9
通讯作者：
Tickle, Matthew
中科院分区：
文献类型：
--
作者：
Schiffling, Sarah;Hannibal, Claire;Tickle, Matthew
利用承诺-信任理论，我们研究了在不确定和相互依赖的条件下，在人道主义救灾组织的环境中，快速信任和不信任在支持合作方面的作用。本文基于48次访谈和对公开文件的分析，介绍了18个国际人道主义救援组织的案例研究结果。研究发现，快速信任和快速不信任都支持合作。由于合作是同时存在的合作和竞争，在本研究中，我们展示了快速信任和快速不信任在合作环境中是如何同时发生的。合作作为一种战略选择在私营部门得到了充分的研究，但在非营利部门受到的关注较少，特别是在相互依存和不确定性形成的背景下。运用承诺-信任理论，论证了快速信任和快速不信任在竞争关系中的重要性。在关注合作至关重要的竞争环境时，我们发现合作伙伴的选择有限。人道主义救援组织往往只能与其他可用的组织合作。我们强调信任和不信任并不是一个光谱的两端，并详细说明了两者是如何促成合作关系的。我们的研究结果通过解释不信任在建立合作关系中的重要作用，为承诺-信任理论做出了贡献。此外，我们通过关注不确定和相互依存的非营利环境，为先前的合作工作做出了贡献。
Purpose By drawing on commitment-trust theory, we examine the role of swift trust and distrust in supporting coopetition under conditions of uncertainty and interdependence in the setting of humanitarian disaster relief organisations. Design/methodology/approach This paper presents findings from case studies of 18 international humanitarian relief organisations based on 48 interviews and the analysis of publicly available documents. Findings We find that both swift trust and swift distrust support coopetition. As coopetition is simultaneous cooperation and competition, in this study we show how swift trust and swift distrust also occur simultaneously in coopetitive contexts. Research limitations/implications Coopetition as a strategic choice is well-researched in the private sector, yet has received less attention in the nonprofit sector, particularly in contexts that are shaped by interdependence and uncertainty. We show the importance of swift trust and swift distrust in coopetitive relationships by drawing on commitment-trust theory. Practical implications In focusing on a competitive environment in which cooperation is essential, we find limited choice of coopetitive partners. Humanitarian relief organisations must often simply work with whichever other organisations are available. We highlight how trust and distrust are not opposite ends of a spectrum and detail how both contribute to coopetitive relationships. Originality/value Our findings contribute to commitment-trust theory by explaining the important role of distrust in forging coopetitive relationships. Furthermore, we contribute to prior work on coopetition by focusing on an uncertain and interdependent nonprofit environment.