Evaluating responsiveness in spoken dialog systems
Evaluating responsiveness in spoken dialog systems
复制标题
评估语音对话系统的响应能力
DOI：
10.21437/icslp.2000-727
复制
发表时间：
2000
期刊：
影响因子：
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通讯作者：
Nigel G. Ward
中科院分区：
文献类型：
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作者：
W. Tsukahara;Nigel G. Ward
用户满意度评级，虽然对今天的口语系统来说很容易得出，但对于那些以接近人类水平的性能运行的系统来说，可能更加难以捉摸。这个问题可以通过在得出判断之前添加“重听”阶段来缓解：在这个阶段，用户一边听自己与系统交互的录音，一边查阅交互的文字记录。这种技术通过避免注意力限制引起的问题，可以对系统质量做出更敏感的判断。1评价风度
Ratings of user satisfaction, although fairly easy to elicit for today’s spoken language systems, can be more elusive for systems which operate at near-human levels of performance. This problem can be alleviated by adding a ‘relistening’ phase before eliciting judgements: in this phase the user listens to a recording of himself interacting with the system while consulting a transcript of that interaction. This technique allows more sensitive judgements of system quality by avoiding problems arising from attention limits. 1 EVALUATING PERSONABLE