How Perceived Corporate Social Responsibility Affects Employee Cynicism: The Mediating Role of Organizational Trust
How Perceived Corporate Social Responsibility Affects Employee Cynicism: The Mediating Role of Organizational Trust
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DOI：
10.1007/s10551-018-3882-6
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发表时间：
2018-09-01
影响因子：
6.1
通讯作者：
Bhatti, Zeeshan Ahmed
中科院分区：
文献类型：
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作者：
Archimi, Carolina Serrano;Reynaud, Emmanuelle;Bhatti, Zeeshan Ahmed
本研究探讨了企业社会责任（CSR）在多大程度上减少了员工的愤世嫉俗，以及信任是否在企业社会责任与员工愤世嫉俗之间的关系中发挥中介作用。提供了现有文献之外的三个独特贡献。首先，比以前更详细地探讨了感知的企业社会责任与员工愤世嫉俗之间的关系。其次，对公司领导者的信任被定位为企业社会责任与员工愤世嫉俗之间关系的中介。第三，我们对企业社会责任的衡量标准进行分类，并探讨其与员工愤世嫉俗之间的联系。我们的研究结果表明，卡罗尔企业社会责任的四个不同维度（经济、法律、道德和自由裁量）通过组织信任与员工的愤世嫉俗间接相关。一般来说，我们的研究结果将帮助公司领导者了解员工对组织的反作用、企业社会责任对内部利益相关者的重要性以及参与信任恢复的必要性。
This study examines to what extent perceived corporate social responsibility (CSR) reduces employee cynicism, and whether trust plays a mediating role in the relationship between CSR and employee cynicism. Three distinct contributions beyond the existing literature are offered. First, the relationship between perceived CSR and employee cynicism is explored in greater detail than has previously been the case. Second, trust in the company leaders is positioned as a mediator of the relationship between CSR and employee cynicism. Third, we disaggregate the measure of CSR and explore the links between this and with employee cynicism. Our findings illustrate that the four distinct dimensions of CSR of Carroll (economic, legal, ethical, and discretionary) are indirectly linked to employee cynicism via organizational trust. In general terms, our findings will help company leaders to understand employees' counterproductive reactions to an organization, the importance of CSR for internal stakeholders, and the need to engage in trust recovery.