ANALYSING PERFORMANCE ASSESSMENT IN PUBLIC SERVICES: HOW USEFUL IS THE CONCEPT OF A PERFORMANCE REGIME?
ANALYSING PERFORMANCE ASSESSMENT IN PUBLIC SERVICES: HOW USEFUL IS THE CONCEPT OF A PERFORMANCE REGIME?
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DOI：
10.1111/padm.12206
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发表时间：
2016-03
影响因子：
3.5
通讯作者：
Grace C
中科院分区：
文献类型：
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作者：
Martin S;Nutley S;Downe J;Grace C
业绩评估方法被称为“业绩制度”，但很少分析这一概念的含义以及它是否具有任何真实的价值。我们借鉴了制度的四个角度-“制度和工具”，“风险监管制度”，“内部逻辑和效果”和“政府分析”-探索如何将多维制度的概念应用于公共服务绩效评估。我们认为这个概念是有价值的。它有助于对业绩评估方法进行比较和纵向分析，并提请注意公共服务业绩制度在各级的运作方式、这些制度如何随时间变化以及推动其发展的因素。今后的研究领域包括分析业绩制度的影响及其可见特征（如检查、业绩指标和星星评级）与支撑这些制度的隐含合理性之间的相互作用。
Approaches to performance assessment have been described as ‘performance regimes’, but there has been little analysis of what is meant by this concept and whether it has any real value. We draw on four perspectives on regimes – ‘institutions and instruments’, ‘risk regulation regimes’, ‘internal logics and effects’ and ‘analytics of government’ – to explore how the concept of a multi‐dimensional regime can be applied to performance assessment in public services. We conclude that the concept is valuable. It helps to frame comparative and longitudinal analyses of approaches to performance assessment and draws attention to the ways in which public service performance regimes operate at different levels, how they change over time and what drives their development. Areas for future research include analysis of the impacts of performance regimes and interactions between their visible features (such as inspections, performance indicators and star ratings) and the veiled rationalities which underpin them.