The Tools of Management: Adapting Historical Union Tactics to Platform-Mediated Labor
The Tools of Management: Adapting Historical Union Tactics to Platform-Mediated Labor
复制标题
管理工具：使历史工会策略适应平台中介劳动
DOI：
10.1145/3359310
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发表时间：
2019
影响因子：
--
通讯作者：
Sengers, Phoebe
中科院分区：
文献类型：
--
作者：
Khovanskaya, Vera;Dombrowski, Lynn;Rzeszotarski, Jeffrey;Sengers, Phoebe
在美国，工人的权利普遍下降的同时，工作场所计算系统收集的有关工人及其活动的数据比以往任何时候都多。大规模劳动力分析的兴起引发了一个问题，即工人如何以及是否可以使用这些数据来倡导自己的目标。在这里，我们分析了CSCW工作场所技术设计方法的历史发展，以展示世纪中期劳动对科学管理的反应如何为当代数字劳动倡导提供信息。首先，我们展示了工业科学管理的具体方法论倾向如何适应CSCW的工作，然后在人群工作和社会计算研究中改变，以更接近工业方法。接下来，我们将展示工会在世纪中期战略性地参与工业科学管理时使用的三种策略如何在平台中介工作中为数据驱动的工人宣传提供信息。最后，我们将讨论这段历史如何塑造我们对工人参与的理解，以及使用工人数据实现当代倡导目标的意义。
At the same time that workers' rights are generally declining in the United States (US), workplace computing systems gather more data about workers and their activities than ever before. The rise of large scale labor analytics raises questions about how and whether workers could use such data to advocate for their own goals. Here, we analyze the historical development of workplace technology design methods in CSCW to show how mid-20th century labor responses to scientific management can inform directions in contemporary digital labor advocacy. First, we demonstrate how specific methodological tendencies from industrial scientific management were adapted to work in CSCW, and then subsequently altered in crowd work and social computing research to more closely resemble industrial approaches. Next, we show how three tactics used by labor unions to strategically engage with industrial scientific management in the mid-20th century can inform data-driven worker advocacy in platform-mediated work. Finally, we discuss how this history shapes our understanding of worker participation and the implications of using worker data for contemporary advocacy goals.