Scaling 911 Texting for Large-Scale Disasters
Scaling 911 Texting for Large-Scale Disasters
复制标题
扩展 911 短信应对大规模灾难的能力
DOI：
--
复制
发表时间：
2019
期刊：
影响因子：
--
通讯作者：
Nicolas J. Lalone
中科院分区：
文献类型：
--
作者：
Andrea H. Tapia;Nicklaus A. Giacobe;Pamela J. Soule;Nicolas J. Lalone
在大规模危机事件中，紧急行动中心（EOC）无法满足数千人试图报警或请求紧急服务的需求。然而，新技术，由正确的政策驱动，并在数据丰富，半可预测的环境中测试优势和劣势，可以帮助解决当前的PSAP限制。在本文中，作者提出了一个系统，其目的是提供实时数据的应急管理人员在这样的环境中的危机事件-大学城在足球比赛或类似的出席活动。该系统旨在接受，分类，分流和提供数百个直接短信从人口从事危机的应急管理人员谁可以作出反应。他们认为，当市级或县级EOC与大学EOC交叉安置时，就会出现多种发展和资金机会。大学可以提供技术专长、资金、人员、开发和测试服务于平等机会委员会的系统。最重要的是，大学还提供类似灾难的事件，可以用作不可预测的大规模危机的代理，在此期间可以进行更有效和可靠的测试。作者介绍了宾夕法尼亚州立大学田径队目前使用的文本到紧急服务的初步研究结果。
In a mass crisis event, Emergency Operation Centers (EOC) cannot meet the demand of thousands of individuals trying to alert or request emergency services. However, new technology, driven by the right policy and tested for strengths and weaknesses in a data rich, semi-predictable environment, can help to address current PSAP limitations. In this paper the authors present a system that aims to provide real-time data to emergency managers during a crisis event in such an environment – a college town during a football game or similarly attended event. The system is designed to accept, sort, triage and deliver hundreds of direct text messages from populations engaged in a crisis to emergency management staff who can respond. They posit that when a municipal or county-level EOC is cross-housed with a University EOC, multiple opportunities for development and funding occur. Universities can provide the technical expertise, funding, staffing, development and testing for systems that serve the EOC. Most importantly, Universities also provide disaster-like events that can be used as proxies for unpredictable mass crises during which more valid and reliable testing can occur. The authors present preliminary findings from a text-to-emergency service currently in use by Penn State University Athletics.