Antecedents of Medical Workplace Violence in South China
Antecedents of Medical Workplace Violence in South China
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DOI：
10.1177/0886260510362885
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发表时间：
2011-01-01
影响因子：
2.5
通讯作者：
Yu, Min
中科院分区：
文献类型：
--
作者：
Cai, Wenzhi;Deng, Ling;Yu, Min
人们注意到，工作场所暴力最常发生在医院。本研究旨在探讨华南地区职场暴力的前因。作者对30名医院工作人员进行了面对面、深入、半结构化的访谈，这些工作人员在过去12个月里至少经历过一次来自患者的工作场所暴力事件。这些采访被录下来，然后转录，并进行分析。作者的分析确定了职场暴力的五个主要诱因。首先，93.0%的医疗工作场所暴力与医护人员与患者之间沟通不足有关。其次，医疗服务质量不足是56.7%的发病率的一个因素。第三，60.0%的患者报告治疗结果不满意。四是工作量大占43.3%。第五，40.0%的病例报告患者因高额医疗费用而感到沮丧。作者建议重新设计医院服务，为预防工作场所暴力创造一个更具支持性和更安全的工作环境。
It has been noted that workplace violence most frequently occurs in hospitals. The purpose of this study was to explore antecedents of workplace violence in south China. The authors conducted face-to-face, in-depth, semistructured interviews with 30 hospital staff who had experienced at least one incident of workplace violence from patients during the past 12 months at three general hospitals in south China. The interviews were tape-recorded, then transcribed, and analyzed. The authors' analyses identified five major antecedents of workplace violence. First, 93.0% of medical workplace violence was related to insufficient communication between hospital staff and patients. Second, inadequate medical service quality was found to be a factor in 56.7% of the incidences. Third, unsatisfactory treatment outcome was reported in 60.0%. Fourth, heavy workload accounted for 43.3%. Fifth, patient frustration due to high medical expenses was reported in 40.0% of cases. The authors recommended a reengineering of hospital service delivery to create a more supportive and safer working environment for prevention of workplace violence.