Which Do Customers Like Better, Compensation or Apology? Examining the Moderating Role of Regulatory Focus on Service Recovery
Which Do Customers Like Better, Compensation or Apology? Examining the Moderating Role of Regulatory Focus on Service Recovery
复制标题
赔偿和道歉，顾客更喜欢哪一个？
DOI：
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发表时间：
2020
期刊：
影响因子：
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通讯作者：
Kei Mineo
中科院分区：
文献类型：
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作者：
Keigo Taketani;Kei Mineo
