Staffing time required to increase cancer-screening rates through telephone support.
Staffing time required to increase cancer-screening rates through telephone support.
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DOI：
10.1097/jac.0b013e3181d916f8
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发表时间：
2010-04
期刊：
影响因子：
--
通讯作者：
Dietrich AJ
中科院分区：
文献类型：
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作者：
Robinson CM;Beach ML;Greene MA;Cassells A;Tobin JN;Dietrich AJ
我们描述了预防护理经理定制的电话支持干预所需的工作人员时间，该干预显著提高了纽约市社区卫生中心女性患者的乳腺癌、宫颈癌和结直肠癌筛查率。对于38名有时间进行干预的女性样本，预防护理经理在18个月的时间里平均花在每名女性99分钟的电话和相关的后续任务上，或者说每一次额外的癌症筛查测试花费248分钟。减少所需时间的可能修改包括使一般任务自动化，并使用行政数据进一步定制外联电话。
We describe the staff time required by the Prevention Care Manager tailored telephone support intervention, which significantly increased breast, cervical and colorectal cancer screening rates among female patients of Community Health Centers in New York City. For a sample of 38 women whose intervention was timed, Prevention Care Managers spent an average of 99 minutes per woman on the phone and on related follow-up tasks over 18 months, or 248 minutes for each additional cancer screening test. Potential modifications to decrease the time required include automation of common tasks and the use of administrative data to further tailor outreach calls.