Coping with Embarrassing Predicaments: Remedial Strategies and Their Perceived Utility
Coping with Embarrassing Predicaments: Remedial Strategies and Their Perceived Utility
复制标题
应对尴尬困境：补救策略及其感知效用
DOI：
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发表时间：
1986
期刊：
影响因子：
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通讯作者：
Vincent Hazleton
中科院分区：
文献类型：
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作者：
W. Cupach;S. Metts;Vincent Hazleton
两个研究使用和感知效用的补救策略，以应对尴尬的困境报告。在这两项研究中，研究对象都被呈现了两种描述尴尬情况的场景：一种代表失去平衡，另一种代表不恰当的身份展示。在第一项研究中，受试者根据适当性、有效性和对他人的满意度对研究者提供的四种策略进行评分。在第二项研究中，受试者提出了自己的应对尴尬的策略，并根据同样的标准对策略进行评分。借口和辩解是不常见的策略，而道歉和补救是最受欢迎的策略。女性认为更恭敬的策略（如借口、道歉）比男性更合适。然而，男性和女性在使用策略方面没有差异。此外，策略的适当性和有效性随着尴尬类型的变化而变化。
Two studies into the use and perceived utility of remedial strategies for coping with embarrassing predicaments are reported. In both studies, subjects were presented with two scenarios depicting embarrassing situations: one representing a loss of poise, and the other representing an inappropriate indentity display. In the first study, subjects rated four researcher-supplied strategies in terms of appropriateness, effectiveness, and satisfaction to others. In study two, subjects generated their own strategies for remediating embarrassment and rated them on the same criteria. Excuse and justification were not common or preferred strategies while apology and remediation were highly preferred. Females regarded more deferential strategies (e.g. excuse, apology) as more appropriate than did males. Males and females did not differ, however, in their reported use of strategies. In addition, the perceived appropriateness and effectiveness of strategies was found to vary as a function of the type of embarrassment.