A framework for m-health service development and success evaluation
A framework for m-health service development and success evaluation
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DOI：
10.1016/j.ijmedinf.2018.01.003
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发表时间：
2018-04-01
影响因子：
4.9
通讯作者：
Assadi, Vahid
中科院分区：
文献类型：
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作者：
Sadegh, S. Saeedeh;Saadat, Parisa Khakshour;Assadi, Vahid
移动技术的出现影响了包括医疗保健在内的许多服务行业。移动医疗（m-Health）应用程序得到了广泛使用，并且开发了许多服务，这些服务改变了提供系统并提高了医疗保健服务的有效性。移动医疗服务的利益相关者拥有各种资源和权利，这导致了服务提供的复杂性。此外，由于移动医疗服务种类繁多，因此很难为包括客户、患者、用户甚至提供者在内的利益相关者选择合适的服务。此外，文献中还没有提供一个全面的框架来帮助管理和评估移动医疗服务，同时考虑到各种利益相关者的利益。在本文中，对信息技术和电子健康领域的著名框架和模型进行了全面的文献综述，旨在找到开发和管理移动医疗服务的不同方面。利用文献综述的结果并进行利益相关者分析，我们提出了一个移动医疗评估框架，该框架通过三个阶段的生命周期来评估给定移动医疗服务的成功：(1)服务需求分析，(2)服务开发，(3)服务交付。在考虑移动健康关键利益相关者利益的框架中，介绍了移动健康评估每一步的关键因素。通过专家访谈对提出的框架进行了验证，并使用PLS模型对每个评估步骤中的关键因素进行了验证。结果表明，路径系数均高于阈值，支持了框架的有效性。
The emergence of mobile technology has influenced many service industries including health care. Mobile health (m-Health) applications have been used widely, and many services have been developed that have changed delivery systems and have improved effectiveness of health care services. Stakeholders of m-Health services have various resources and rights that lends to a complexity in service delivery. In addition, abundance of different m-Health services makes it difficult to choose an appropriate service for these stakeholders that include customers, patients, users or even providers. Moreover, a comprehensive framework is not yet provided in the literature that would help manage and evaluate m-health services, considering various stakeholder's benefits.In this paper, a comprehensive literature review has been done on famous frameworks and models in the field of Information Technology and electronic health with the aim of finding different aspects of developing and managing m-health services. Using the results of literature review and conducting a stakeholder analysis, we have proposed an m-health evaluation framework which evaluates the success of a given m-health service through a three-stage life cycle: (1) Service Requirement Analysis, (2) Service Development, and (3) Service Delivery. Key factors of m-health evaluation in each step are introduced in the proposed framework considering m-health key stakeholder's benefits. The proposed framework is validated via expert interviews, and key factors in each evaluation step is validated using PLS model. Results show that path coefficients are higher than their threshold which supports the validity of proposed framework.