Heuristic evaluation of a Web-based interface for Internet telemedicine
Heuristic evaluation of a Web-based interface for Internet telemedicine
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DOI：
10.1089/107830299312140
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发表时间：
1999-06-01
期刊：
影响因子：
--
通讯作者：
Doarn, CR
中科院分区：
文献类型：
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作者：
Lathan, CE;Sebrechts, MM;Doarn, CR
在基于网络的远程医疗系统的设计和开发的背景下，对低成本可用性工程方法（启发式评估与小规模专家评估相结合）进行了检查。六名专家（三名人机交互 (HCI) 专家和三名医疗内容专家）检查了 Spacebridge to Russia 网站的可用性。 HCI 专家使用一组 10 个可用性标准或启发法确定了 52 个界面问题；这些问题的严重程度从表面现象到重大故障不等。内容专家在描述他们的操作的同时完成了一系列六个简单的任务。使用困难与已识别的人机交互问题有关，主要特征是设计者模型和内容专家模型不匹配。这种启发式/使用方法可以在各种其他设计活动中提供增量好处。本文建议，组合的启发式/使用方法应当被包括作为动态远程医疗系统的标准设计组件。
A low-cost usability engineering methodology (heuristic evaluation combined with small-scale expert assessment) is examined in the context of the design and development of a Web-based telemedicine system. Six experts-three human-computer interaction (HCI) experts and three medical-content experts-examined the Spacebridge to Russia Web site for usability. The HCI experts identified 52 interface problems using a set of ten usability criteria or heuristics; these problems ranged in severity from cosmetic to a major failure. The content experts completed a series of six simple tasks while describing their actions. The usage difficulties were related to the HCI problems identified and were primarily characterized by a mismatch of the designer model and the content expert model. This heuristic/usage methodology can provide an incremental benefit in a variety of other design activities. It is suggested herein that the combined heuristic/usage methodology should be included as a standard design component of dynamic telemedicine systems.