Patients Perceptions of Telemedicine Visits Before and After the Coronavirus Disease 2019 Pandemic
Patients Perceptions of Telemedicine Visits Before and After the Coronavirus Disease 2019 Pandemic
复制标题
DOI：
10.1089/tmj.2020.0168
复制
发表时间：
2020-07-01
影响因子：
4.7
通讯作者：
Holtz, Bree E.
中科院分区：
文献类型：
--
作者：
Holtz, Bree E.
目的：本研究旨在确定由于2019冠状病毒病而必须使用远程医疗以及提供者和患者的有限选择是否会影响大流行前经历远程医疗的患者和大流行期间首次经历远程医疗的患者对远程医疗的看法。方法：本次调查的参与者是一个方便的样本。通过社交媒体和电子邮件列表服务器发出了与会邀请。参与者必须年满18岁，并同意使用其数据。在线调查大约需要10-15分钟完成，调查时间为2020年3月31日至4月20日。结果：264人（n = 264，60.8%）在2019年12月或之前使用过远程医疗，170人（39.2%）在2020年1月或之后首次使用远程医疗。两组之间的人口统计学数据没有显著差异，除了新用户更可能有初级保健医生[F（407）= 13.51，p < 0.001]。使用10项量表测量远程医疗的满意度，表明所有参与者对其远程医疗体验总体满意（平均值= 1.67，标准差= 0.61）。总的来说，这些群体之间的看法差异包括使用远程医疗的原因、对现场护理质量的看法、护理的连续性和技术问题。结论：总体而言，患者对使用远程医疗感到满意，但是，对于新用户，无论是供应商还是患者，都需要进行一些适应。
Purpose:This study sought to determine whether the necessitated use of telemedicine due to coronavirus disease 2019, and limited choice of both the provider and patient, impacts the perceptions of telemedicine by patients who experienced telemedicine prepandemic and those who first experienced telemedicine during the pandemic. Methodology:Participants for this survey were a convenience sample. An invitation to participate was shared through social media and e-mail listservs. To participate, individuals had to be at least 18 years of age and gave consent to their data being used. The online survey took similar to 10-15 min to complete, the survey was available from March 31 to April 20, 2020. Results:Two hundred sixty-four (n = 264, 60.8%) individuals had used telemedicine on or before December 2019 and 170 (39.2%) individuals used telemedicine for the first time January 2020 or later. There were no significant differences in demographics between groups, except that new users were more likely to have a primary care physician [F(407) = 13.51, p < 0.001]. Satisfaction of telemedicine was measured using a 10-item scale, demonstrating that all participants were overall satisfied with their telemedicine experience(s), (mean = 1.67, standard deviation = 0.61). Broadly, the differences in perceptions between the groups included the reasons for using telemedicine, perceptions of quality of in-person care, continuity of care, and a technical issue. Conclusions:Overall, patients are satisfied using telemedicine, however, for new users, both providers and patients, some acclimation needs to occur.