Development and Changes in the Industrial Product Service Systems - A Case Study of the Photocopier PSS
Development and Changes in the Industrial Product Service Systems - A Case Study of the Photocopier PSS
复制标题
工业产品服务体系的发展与变化——以复印机PSS为例
DOI：
10.1007/978-3-642-32847-3_28
复制
发表时间：
2013
期刊：
影响因子：
--
通讯作者：
Koshi Kamigaki
中科院分区：
文献类型：
--
作者：
Mitsutaka Matsumoto;Koshi Kamigaki
本文介绍了复印机产品服务系统的发展和变化。复印机PSS是PSS的典型代表。原始设备制造商（OEM）从行业开始就以销售功能而不是产品为导向。本文件强调三个问题。首先，介绍了原始设备制造商为提高服务生产率所做的努力。公司一直在不断努力提高PSS的效率和质量。其次，介绍了行业内商业模式的最新发展趋势。一种称为打印管理服务（MPS）的新业务模式已经出现。它对行业的影响是有争议的。第三，介绍了复印机产品再制造的现状。基于这些意见，PSS的情况下，一般的影响进行了讨论。
This paper presents the development and changes in the photocopier product service system (PSS). The photocopier PSS is the repsentative example of PSSs. The original equipment manufacturers (OEMs) have been oriented to selling the function rather than the product from the inception of the industry. This paper highlights three issues. First, the OEMs’ efforts to increase the productivity of the service are presented. The companies have been making continuous efforts to increase the efficiency and quality of the PSS. Second, recent trends of the business model in the industry is described. A new business model called managed print services (MPS) has emerged. Its influence on the industry is argued. Third, recent situations of the product remanufacturing of photocopiers are described. Based on these observations, implications of the case on PSS in general are discussed.