A Usability Testing of a Higher Education Mobile Application Among Postgraduate and Undergraduate Students
A Usability Testing of a Higher Education Mobile Application Among Postgraduate and Undergraduate Students
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高等教育移动应用程序在研究生和本科生中的可用性测试
DOI：
10.3991/ijim.v15i09.19943
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发表时间：
2021
影响因子：
--
通讯作者：
Muhammad Hussaini
中科院分区：
文献类型：
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作者：
N. Ahmad;Muhammad Hussaini
科技的进步产生了创新的教育应用程序。近年来，许多高等教育应用程序引起了人们的关注。因此，必须努力实现高可用性应用程序。这项研究提出了一个高等教育移动的应用程序在吉隆坡大学的可用性评估。本研究使用可用性测试方法来衡量三个可用性因素，即有效性，效率和满意度。从研究生和本科生课程中主观选择了64名参与者。结果表明，该应用程序是有效的，效率和满足其可用性的用户满意度，满意率为82.15%。在可用性测试期间，答复者强调了与应用程序有关的几个问题。因此，尽管有积极的结果，在这项研究中提出了一些建议，以提高应用程序的可用性。
The advancement in technology has produced innovative applications for educational purpose. Numerous higher education applications have aroused in recent years. Therefore, it is essential to strive for a high usability application. This study presents a usability evaluation of a higher education mobile application in Universiti Kuala Lumpur. The study was conducted using usability testing methodology to measure three usability factors which are effectiveness, efficiency and satisfaction. A number of 64 participants from postgraduate and undergraduate programme were subjectively selected. The result reveals that the application is effective, efficient and meet the users’ satisfaction on its usability, with the satisfaction rate of 82.15%. Several issues with regard to the application were highlighted by the respondents during the usability test. Therefore, despite of positive results, several recommendations with regards to improve the usability of the application were proposed in this study.