Exploring the Impact of a Telehealth Care System on Organizational Capabilities and Organizational Performance from a Resource-Based Perspective
Exploring the Impact of a Telehealth Care System on Organizational Capabilities and Organizational Performance from a Resource-Based Perspective
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DOI：
10.3390/ijerph16203988
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发表时间：
2019-10-01
影响因子：
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通讯作者：
Chen, Hsing-Chu
中科院分区：
文献类型：
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作者：
Chen, Chun-Hsun;Lan, Yu-Li;Chen, Hsing-Chu
本研究探讨资讯科技资源与资讯科技基础设施及组织资源对组织能力与绩效的影响。进一步分析了组织能力在IT资源与组织绩效关系中的中介作用。本研究采横断式研究设计，以问卷调查台湾地区日间照护中心、照护机构及医院的资深照护主管。共收到有效问卷328份。研究结果如下：（1）直接效应分析显示，IT基础设施显著影响服务绩效和财务绩效;组织资源显著影响服务绩效，但不显著影响财务绩效。(2)中介模型分析表明，组织能力对IT资源与组织绩效之间的关系具有中介作用。本研究结果可作为医疗机构检讨内部资讯科技资源、整合内外部能力、创造竞争优势、提升绩效之参考。
This study explored the effects of information technology (IT) resources-in conjunction with IT infrastructure and organizational resources-on organizational capabilities and performance. The study further analyzed the mediating effect of organizational capabilities on the relationship between IT resources and organizational performance. A cross-sectional research design was adopted, and questionnaire copies were administered to senior care supervisors of Taiwanese day care centers, care institutions, and hospitals. In total, 328 valid questionnaire responses were obtained. The study results are summarized as follows: (1) A direct effect analysis revealed that IT infrastructure significantly affected service performance and financial performance; organizational resources significantly affected service performance but did not significantly affect financial performance. (2) A mediation model analysis indicated that organizational capabilities exerted a mediating effect on the relationship between IT resources and organizational performance. These results can serve as a reference for medical care organizations in developing strategies for reviewing internal IT resources, integrating internal and external capabilities, creating a competitive advantage, and boosting their performance.